Roseanne85
1. syyskuuta 2024
I travelled by myself with my two kids (6 and 8) to Sonesta Resort Hilton Head for 5 days in August. We were not sure which resort to go with, and settled on this one in part because it had a kids club. And I'm so glad we did! The kids club, called Just Us Kids, which is run by a very nice woman named Kathie, was one of the highlights of our stay. The kids loved it and tell me they rate it 10 stars! They are pretty difficult customers so that is high praise. You can sign up for the kids club for a half day or full day. I had my kids try it out for a half day first, and after that they asked to go back one more half day and one full day! Every day has a different theme and the kids did arts and crafts, as well as daily trips to the beach and time at the pool, which my kids loved the most of all. Couldn't recommend this more for anyone also wanting some time to themselves while on vacation! The resort itself is fine. It looks like they recently redid the rooms and everything was new and clean. One thing that I really missed was room service. I haven't heard of a resort without room service. There are a few restaurants on site and you can order food from them to take up to your room, but sometimes the wait could be long. Also, given the layout of the property, depending on where your room is, the walk to the ground floor area with restaurants (and anywhere else you need to go) can be quite long. One other thing that appealed to me is that I had seen online that this hotel has washers and dryers for guests to use. Always a plus when traveling with little kids. There is one washer and one dryer for the entire property that are hidden in a far away corner of the 5th floor and not indicated with signage anywhere. There are signs for Ice, Vending and other things, but not for the laundry facilities...I found this a bit strange. Also, no one told me this was available, I had to ask about it myself. In general, the information given at check in was minimal. They refer you to a two page resort guide that also has minimal information. You're just sort of left on your own to figure things out. Other places we've stayed at have apps these days with information, or at least more information available in the room. Also, I haven't stayed at a resort before where there wasn't a bellhop available to help with luggage. I was left with my two little kids to carry our very heavy luggage to our very far away room on my own. None of things are dealbreakers. I just found it lacking for a place that calls itself a "resort" and charges a separate resort fee at that. For what exactly I couldn't figure out. But, if you manage expectations, this is a good place to stay with a great kids club. We would return.
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