Typical american hotels, only black coffee and tea (sorry cows being milked so no creamer provided). no other amenities.
Include breakfast but breakfast is banana bread, apple, oatmeal with raisin and juice. No protein. Very unhealthy. Seating is limited so better take it to the room to suck it up.
Service? What service?
Noted other travellers have souvenir like a water bottle at checkin. But i was not given one. May be i booked through trip.com
The only good thing is near to the park and Hilo Bay…. But then there are other hotels near the Hilo Bay.