Tom P
22. heinäkuuta 2024
Hotel might be fine for single residents who have no possibility of itinerary changes, but horrible for duos, groups or any possible change of plans. Management will manipulate company policy at the cost of its guests, even when the policy does not make sense given the context. Deposits are not clearly laid out in billing and will be charged immediately after announcing possible scheduling changes. We don't expect much from hotels and very rarely raise issues. When they happen we prefre to do so personally, so the issue can be resolved there and then. We like to find solutions and do not expect that we live consequence free. Deposits are there for a reason and policies are important. The policies of this hotel are worded poorly and do not cover all booking options to the detriment of consumers. When we first arrived at the hotel, the woman behind the counter was critical and rude. Despite calling earlier and being welcomed to check-in early due to the heat wave (we didn't want our luggage to be fried in the car), the woman nearly turned us away. Then it was announced that only two guests could receive breakfast and expected to pay an extra $16 per person, no thanks for what is a simple contenential breakfast. Be prepared to eat under scrutiny for the two guests that do use the breakfast. Note that the theme here is “Nickel and Diming”. $16 a head for a mediocre breakfast, majorly overpriced sodas in the "convenience store", plue the $10 parking per night in a largely unused parking lot. The bathroom is so poorly thought out as were the wheels on the barn door. Prepare to smell and hear all of your roommate’s sounds and smells, not to mention the giant frosted window that grants no privacy and awakes everyone with its intense light. My only other complaint was the corner chair near the window. It is completely useless as the shade disallows anyone to sit there over about 4 feet tall. The rest of the room was fine, in fact the pillows were great. Halfway through the trip, we packed our bags and took a planned break from the hotel for a couple days. We had planned to return a few days later according to our itinerary; however, due to a route change, we decided it might be better to book another hotel further south to save several hours of our trip. NOT A GOOD IDEA WITH THIS HOTEL!!! In looking up the downsides to our possible decision to cancel, we researched our terms and conditions. Between emails, online, etc. the policy to cancel could range from a loss of deposit for anywhere from 24-72 hours notice (whatever suits the Holiday Inn the best). The best we could tell was the email confirmation clearly stated that cancellation would result in the loss of our deposit, which we had not been charged to date. Confused, we contacted the hotel and asked what our deposit was and no employee could tell us. Finally, one told call us back after asking the manager. Nearly instantly a "deposit" that represented half of our hotel bill appeared on our
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