Home2 Suites by Hilton Portland Hillsboro

Was greeted by an amazing young lady Nicole. Enjoyed my stay. First time visiting Oregon, this hotel was perfect. Was able to go sightseeing and it's location was ideal. Breakfast in the morning was plus. I totally recommend.

First- a shout out to Tenniel at the front desk: She was always a friendly person and good worker. She made a big difference one time when I got to my room and realized I was missing a bag with important things in it. I asked Tenniel if I had perhaps left it at the desk area when I had stopped there before heading to my room. Her immediate caring attitude meant the world to me at a time like that when I was so worried. It turned out I hadnleft it in my car so all was well but I really thank Tenniel for her sincere caring attitude! As or my favorite thing about the hotel itself: the good solid bed! Most hotels have slumpy mattresses tgat don't allow for good back posture and I end up with a very sore back for weeks. The bed here was perfect! I kept extending my stay because I was able to sleep well, it had a mini kitchen, felt safe and spacious, and all the staff was kind and friendly! I also love the counter space! A whole wall of counter space so I can lay everything out and be organized easily! A desk for working as well as an tuck away eating table! Great hotel chain- also stayed at the one in Hilton Head Island- similar great qualities!

Our experience was amazing, and the hotel room was very clean and comfortable. Tenniel made our check-in process very smooth and easy, and made everything super clear and easy to understand!

Tenniel was awesome! Quick check in process and pool stays open until 10pm! Kids had fun making their own waffles in the morning! Thanks a bunch!

From the moment we arrived, Tenniel made us feel completely welcome. She went above and beyond to ensure we had everything we needed and shared excellent local recommendations that really enhanced our stay. Her exceptional service truly stood out and made our experience unforgettable. Thank you, Tenniel — you’re a star!

As a homeschool/roadschool family, we stay at roughly different 4-5 hotels a week from California through the PNW. This particular Home2 Suites location (Hillsboro) is by far our favorite this trip and noted to return again in the future. Here is our review of the things we appreciated the most, and also a couple of downers (that in no way warrants a deduction of stars, but fair to note). Pros- •The kitchen in our room was stocked with more supplies than we’ve had in the past. Fully equipped with a large colander, kitchen towels, paper towel roll, glass chopping board (not plastic), clean dishes, silverware, a toaster and even serving dishes with lids for leftovers to be stored in the fridge. The freezer and fridge were at actual temperature. We did opt to check-out an induction hot plate, a fry pan and lid. We brought our instant pot for multi-cooking options. •The “healthier” feel-good complimentary breakfast options. Menu items like, Buckwheat waffle batter, cage-free eggs (different cooked options), rice (and soy sauce), and fresh fruit (today we had blackberries)! •Spacious seating area inside and outside. We’re able to set up our laptops and watch lessons without any disruptions by others coming and going. There’s also a ton of outlets to charge devices as well! There’s even a cute little tomato garden with fruit on the vines, not to mention fire pits and multiple full size bbq grills. Cons- •Computer kept freezing and a “tech” never came to fix it. The front desk worker in the morning offered to print it for me if I emailed the document directly to her bc “it’s going to take forever” to get someone to come fix it. Apparently it’s typical after a busy weekend and kids play games that bring on viruses. So just keep that in mind if you rely on business center accessibility. The 2nd computer was frozen on the Home Screen and inoperable since we arrived. •Our shampoo ran out after the 3rd shower. It must’ve been low, which we wouldn’t never known. Unfortunately, there was absolutely no shampoo accessible to the night shift front desk associate to give us. So dad is left to use the bar of soap lol. Hopefully they’ll have some in the morning when the housekeeping team returns. Last but not least, and the most impactful for our stay here, was the hospitality of the night shift associate, Tenniel. She is the first and only one who even greeted us with sincere warmth this entire leg of our trip! Enough for us to pause and thank her for it bc great customer service and genuinely warm interactions are just few and far between these days. Her kindness was/is so appreciated and she deserves the recognition because it made all the difference to us despite running out of shampoo moments later. Knowing Tenniel was the one we would request more from, we were confident she’d actually try to locate some. And when she couldn’t, we trusted that was actually true. Her integrity shines through and for that, she is a gem! An asset to any hospitality team