Home2 Suites by Hilton Silver Spring

I typically don’t write reviews, but this really needed one. We are Hilton Diamond members and usually stay at a Hilton hotel when we travel. We stayed at this Home 2 from 6/8 - 6/13 of 2025. We had no working air conditioning in our room for the entire 5 night stay. Our room stayed 76-78 degrees the entire time. The biggest issue was there seemed to be a communication issue as we let the staff know several times a day that it was not working, but it seemed with the each shift change no one was aware of the issue. There was never a follow up to see if it was working. I still have no idea if someone actually tried to fix it. One clerk said that there was a note on the account that the room was set to 66 and the inside temperature was 71. I assure you the room was never 71 degrees! It was set at 66 and the lowest it ever got was 76 and with no air circulation it felt much warmer. We requested a room change but none were available every day we asked. Finally on the fourth night the front clerk had someone come look at it but he couldn’t fix it. He was so kind and brought us a fan and an “ice box” was mentioned. ( I can’t believe I didn’t think to ask for a fan. Not to mention no staff offered either) The next morning I told the morning staff that it still was not working and asked about the ice box. She had no idea that our room had the issue. The 5th night still no air but an ice box. It was very loud and did nothing to cool the room. We requested another fan. By the time we checked out the room was 78 degrees. It had been close to 90 outside during our stay. We would have tried to move to another hotel, but many were already full as well. The only good thing is that the hotel was clean. I am so disappointed in this Hilton. Room 427

It was a convenient location to our family event in DC. Breakfast offerings were mediocre although staff was great. The eggs were not served out of a chafing dish. They were pre cooked and rubbery. Not sure how they were keeping food hot but sausage patty was cold. Room was comfortable and clean. The shower was Horrible. No water pressure whatsoever.

Breakfast is included

Excellent hotel, excellent service. The front desk staff and housekeepers were very friendly . Should my business or personal travels bring me to Silver Spring/ DC area again, I will definitely be staying here again! Thank you so much for the great experience.

Great Stay, clean modern rooms and breakfast was more than adequate. Close to everything with free safe parking. I stayed during thru the weekend and it was a quiet then as it was during the week. Enjoyed working in the lobby at night to get out of the room and have a choice of snacks.

WOW,what an absolute AMAZING stay here!!! Friendly staff, very clean, chill atmosphere, etc....Had a great experience with front desk who happened to be the GM at the time, helping the staff check someone else in. Teamwork is the DreamWork! I will definitely be back when I am in the area. KUDOS TO THIS ENTIRE PROPERTY AND STAFF!!!