Hikka Tranz by Cinnamon arvostelua

Majoituspaikan vastaus: Dear Оксана Ш.,Thank you for your review and for rating your stay with us positively. We are happy to hear that you were pleased with your large room, the huge balcony with the ocean view, and the comfortable sofa and chairs. We're also glad you appreciated the daily cleaning service and the unique experience of seeing the turtles right on our beach.We appreciate your feedback regarding the price and the amenities provided in the room, specifically the slippers and toothbrushes. We understand your expectation that these items should be provided upon check-in. We will review our amenities policy and consider your suggestion for improvement.Thank you again for your comments. We hope you had a wonderful time interacting with the turtles and enjoyed your overall stay at Hikka Tranz by Cinnamon. We hope to welcome you back in the future.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your lovely review and for highlighting our location along Hikkaduwa Beach and its proximity to Turtle Beach! We are thrilled to hear that you enjoyed our staff's kindness throughout your stay.It's wonderful to know that you enjoyed going back and forth between our hotel pool and the beach and that you didn't get bored during your 2 nights and 3 days with us. We're also glad you appreciated the convenience of having surfing and snorkeling available nearby.We agree that our location is fantastic and we are so happy you enjoyed it! We hope to welcome you back to Hikka Tranz by Cinnamon in the future.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your perfect rating and lovely review! We are thrilled to hear that you found our hotel a nice place and enjoyed swimming with the turtles on the beach.It's wonderful to know that you appreciated the wonderful views from your balcony. We hope you had a fantastic stay and look forward to welcoming you back to Hikka Tranz by Cinnamon again soon!Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your perfect ratings and for letting us know that you found Hikka Tranz by Cinnamon overall good and suitable for travel and stay. We appreciate your feedback and are glad you had a positive experience with our surroundings, amenities, cleanliness, and service.We hope to welcome you back to our hotel again in the future!Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you so much for your wonderful review and your perfect 5-star rating across all categories! We are absolutely thrilled to hear that you enjoyed your stay at Hikka Tranz by Cinnamon and found the overall experience to be "Perfect."We are delighted that you recognized the value of our hotel and appreciated the high level of service provided by our team. We are also pleased that you enjoyed the swimming pool, the beautiful beach, and the opportunity to interact with the sea turtles.Thank you again for choosing Hikka Tranz by Cinnamon. We hope to welcome you back to our hotel in the future!Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate your rating and your comments on the hotel.We are pleased to hear that you found the reception staff and restaurant service to be good. We strive to provide excellent service to all our guests and will continue to work on improving our overall guest experience.We value your feedback and will use it to further enhance our offerings and ensure that all our guests have a positive stay at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback. We are very concerned to read about the issues you experienced during your stay, particularly regarding the noise in your room, the condition of the facilities, and the alleged safety concerns.We would like to investigate these matters thoroughly. However, as you have posted anonymously as a Ctrip User, we are unable to identify your specific booking details.To enable us to conduct a proper investigation and address your concerns, we kindly request that you contact us directly with your reservation information. We are also concerned as we have not received any similar claims recently. Could you please let us know if you mentioned these issues to our staff during your stay? This information will be helpful in our investigation.We take all guest feedback seriously, especially regarding safety and security. We are committed to ensuring a comfortable and safe environment for all our guests. We look forward to hearing from you so that we can address your concerns appropriately.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you acknowledging the positive aspects of your stay, such as the opportunity to watch turtles and snorkel on the beach.We understand your concerns regarding the smell in the room and the noise of the air conditioner. We apologize for any inconvenience caused by these issues. We are currently working on plans for a full renovation of our rooms and facilities. We will review your comments carefully and use them to inform our renovation plans.We value your feedback and are committed to using your insights to improve our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Yinyuezouqi,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide such a detailed review.We are pleased to hear that you enjoyed several aspects of your stay, including the hotel's overall quality, the beautiful surroundings, the private beach, the excellent food and beverage options, and the effective security measures.We understand your concerns regarding the reception service and the air conditioning in your room. We sincerely apologize for any inconvenience caused by these issues. We are committed to improving our service standards and will be reviewing our procedures to ensure a smoother check-in experience for all our guests.We are also taking note of your feedback regarding the air conditioning unit. We are currently working on plans for a full renovation of our rooms and facilities. We will review your comments carefully and use them to inform our renovation plans.We value your feedback and are committed to using your insights to enhance our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback and rating about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide your valuable insights.We are pleased to hear that you enjoyed your stay and rated us highly in Surroundings, Amenities, Cleanliness, and Service. We are especially glad that you appreciated the hotel's location with the balcony facing the sea and the easy access to the beach where you could feed the turtles.We are also pleased to hear that you found the buffet to be good and that you appreciated the cost-effectiveness of booking breakfast and dinner in advance.We value your feedback and will use it to enhance our services and ensure that all our guests have a positive stay at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide your valuable insights and rating us highly in Surroundings, Amenities, Cleanliness, and Service.We are pleased to hear that you enjoyed your stay overall.We strive to continuously improve our services and facilities to ensure that all our guests have a positive and memorable experience.We hope you will consider staying with us again in the future and allowing us the opportunity to further enhance your experience.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide your insights.We understand your observations regarding the age of the hotel and its facilities. We are currently working on plans for a full renovation of our rooms and facilities. We will review your comments carefully and use them to inform our renovation plans.We are pleased to hear that you enjoyed the shower, the swimming pool, the beach, and the opportunity to see the turtles. We strive to create a memorable experience for all our guests, and we are glad that you enjoyed these aspects of your stay.We appreciate your feedback and are committed to using your insights to enhance our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We understand your concerns regarding the facilities and appreciate you taking the time to provide your feedback.We sincerely apologize for any issues you experienced with the cleanliness and hygiene of the facilities. We are committed to maintaining a high standard of cleanliness and are currently working on improvements to ensure that all areas of the hotel are kept to the highest standards.We value your feedback and are committed to using your insights to enhance our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager