Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti4.7
Mukavuudet4.2
Palvelu4.4
Puhtaus4.3
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Kielteisiä arvosteluja(3)
Vieraskäyttäjä
Superior-huone
Majoittunut 12. 2024
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 9.1.2025
Das Hotel sieht von außen aus, als wenn es ein bißchen in die Jahre gekommen ist, aber.... Der Service und die Mitarbeiterfreundlichkeit und -aufmerksamkeit waren für uns außergewöhnlich (noch nie zuvor in der Art erlebt) gut. Die Herzlichkeit und Freundlichkeit waren jederzeit zu spüren. Das war toll. Die Zimmer waren sehr geräumig und immer sehr sauber. Auf dem Balkon gab es so etwas wie eine Couch mit Meerblick, das war richtig schön. Der Pool ist toll und sehr sauber und die Kinder haben es genossen, da auch Abends noch drin zu baden. Die Gartenanlage ist ebenso sehr gepflegt und insbesondere jetzt zum Jahreswechsel fanden wir Abends eine schöne Beleuchtung vor. Es gab ausreichend hochwertige Liegen mit toller Sicht auf das Meer oder auch den Sonnenuntergang. Der Strand mit den Schildkröten liegt unmittelbar am Hotel. Auch ein Strand zum Schnorcheln oder Wellenbaden sind fußläufig am Strand nur wenige Meter entfernt. Das Frühstücksbuffet war außerordentlich gut. Das tolle Abendbuffet im Hotel ist ebenfalls zu empfehlen und war sehr preiswert. Der Guest-Relationship, die Rezeption oder auch die Dame beim Frühstücksbuffet (Ich habe den Namen leider vergessen) waren immer sehr herzlich, äußerst aufmerksam und zuverlässig.
Wir werden den Urlaub und die Menschen in toller Erinnerung behalten. Danke!
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for your absolutely perfect review! We are overjoyed to hear that you had such a wonderful and memorable stay with us.We're especially delighted that you found our staff's service, friendliness, and attentiveness exceptional – something you've never experienced before. This is truly high praise, and we will be sure to share your compliments with the entire team. We are especially pleased you mentioned the guest relations staff, the reception team, and the hostesses at the buffet.It's fantastic to hear you appreciated the spacious and clean rooms, the balcony with the sea view, the great and clean pool (especially for evening swims), the beautifully maintained gardens with their festive lighting, and the loungers with their stunning views of the sea and sunset.We're also glad you enjoyed the proximity to both the turtle beach and the beach. And, of course, we’re thrilled you found both our breakfast and dinner buffets exceptionally good and great value for money.Thank you again for your kind words and for choosing Hikka Tranz by Cinnamon. We are truly honored that you will have such great memories of your holiday and our people. We hope to have the pleasure of welcoming you back again soon!Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hikka Tranz by Cinnamon. We understand your concerns about the room, the waiter entering your room, and the overall cleanliness and facilities. We are sincerely sorry that your experience did not meet your expectations.We would like to investigate these matters further to ensure that we address the issues you encountered and prevent similar situations in the future. To help us do this, we kindly invite you to provide us with the more information regarding your stay with us.This will help us identify your specific reservation and any relevant records.We understand that you mentioned the hotel is now more expensive due to European tour groups. We would like to clarify that our pricing is based on a variety of factors, including the seasonality, demand, and the overall cost of operations. We strive to offer competitive pricing while maintaining a high level of service and quality.We appreciate your feedback and are committed to using it to improve our services and facilities. We hope to have the opportunity to address your concerns further and welcome you back to Hikka Tranz by Cinnamon in the future.Sincerely,Indika DissanayakeResort Manager
Zuozuo__
Superior-huone
Majoittunut 8. 2024
Pariskunnat
20 arvostelu
4.5/5
Mahtava
Lähetetty 8.10.2024
酒店環境無敵了,樓下就是沙灘,酒店自助餐也還可以。
Käännä
Majoituspaikan vastaus: Dear Zuo,Thank you for taking the time to share your feedback about your stay at Hikka Tranz by Cinnamon. We're pleased to hear that you enjoyed the hotel's surroundings and amenities.Regarding your comments about the hotel environment and buffet, we appreciate your feedback. We're always looking for ways to improve our guests' experience, and we'll take your suggestions into consideration.We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future and provide you with an even more enjoyable experience.Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Guest,We are disheartened to hear about your recent experience at our Hikka Tranz by Cinnamon hotel. Your safety and well-being are our top priorities, and we understand that your concerns are serious.We want to assure you that we take all security measures very seriously. Our hotel is equipped with stringent safety protocols to prevent unauthorized entry. Our security personnel are always on duty to monitor the premises and ensure the safety of our guests.Regarding the balconies and corridors, we want to clarify that they are also under constant surveillance. Our hotel has 24-hour CCTV surveillance in place, and there are stationed security personnel to monitor these areas.We apologize if any inconvenience was caused due to the actions of other guests. We strive to create a safe and welcoming environment for all our guests, and we will take steps to prevent similar incidents from happening in the future.If you have any further questions or concerns, please do not hesitate to contact our hotel management. We are committed to resolving your concerns to your satisfaction.Thank you for your understanding.Sincerely,Indika DissanayakeResort Manager
Анна
Superior Ocean Vista
Majoittunut 8. 2024
Pariskunnat
23 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.9.2024
Очень понравился отель, для шри ланки это просто супер лакшери место) виды супер, еда хорошая, выбор большой. Единственное, места для плавания в океане не очень много, около отеля камни, но рядом есть песчаные пляжи. Черепахи каждый день приплывают.
Käännä
Majoituspaikan vastaus: Dear Anna,We're absolutely thrilled to read your exceptional review of Hikka Tranz by Cinnamon! It's wonderful to hear that you enjoyed our hotel so much and found it to be a super luxury place for Sri Lanka.Your kind words about our views, food, and amenities are particularly heartwarming. We strive to provide an exceptional experience for all our guests, and it's rewarding to know that we've exceeded your expectations.We're also delighted to know that you enjoyed seeing the turtles. These beautiful creatures are a unique feature of our location.Thank you for choosing Hikka Tranz by Cinnamon for your stay. We hope to have the pleasure of welcoming you back in the future.Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Guest,We're absolutely thrilled to read your exceptional review of Hikka Tranz by Cinnamon! It's wonderful to hear that you enjoyed our pool, beach, dining environment, and the opportunity to feed the turtles.Your kind words about The Crab Shack are also appreciated. We're glad you enjoyed the delicious seafood there.Thank you for choosing Hikka Tranz by Cinnamon for your stay. We hope to have the pleasure of welcoming you back in the future.Sincerely,Indika DissanayakeResort Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 5. 2024
Pariskunnat
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 21.8.2024
非常不錯的選擇,推薦
Käännä
Majoituspaikan vastaus: Dear Guest,We're absolutely thrilled to read your exceptional review of Hikka Tranz by Cinnamon! It's wonderful to hear that you had such a positive experience and would recommend our hotel.Your kind words about our hotel are a testament to our commitment to providing excellent service and facilities.Thank you for choosing Hikka Tranz by Cinnamon for your stay. We hope to have the pleasure of welcoming you back in the future.Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Valued Guest, Greetings from Hikka Tranz by Cinnamon!Thank you so very much for your kind words and perfect rating! It was a pleasure to welcome you to our beautiful resort.We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the meals perfect and enjoyed.Your enthusiasm for windsurfing and surfing is contagious, and we're happy you had the opportunity to enjoy these activities every day. We look forward to welcoming you back to Hikka Tranz for another memorable stay!Thank you!Best regards,Indika DissanayakaResort Manager
Mahesh Kumar
Superior-huone
Majoittunut 6. 2024
Liikematkustajat
3 arvostelu
4.5/5
Mahtava
Lähetetty 23.7.2024
Flush button in the bathroom 🚽 was too tight and it was not comfortable using. We have to really work hard to flush out.
Käännä
Majoituspaikan vastaus: Dear Mahesh,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback, both positive and negative, as it helps us to continuously improve our services.We are delighted to hear that you enjoyed your surroundings, cleanliness, and the service provided during your stay. Your kind words about these aspects are greatly appreciated.We understand your concern regarding the flush button in the bathroom. We apologize for any inconvenience this may have caused. We take your feedback seriously and will address this issue promptly. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Guest,We are truly sorry to hear about your recent experience at our Hikka Tranz by Cinnamon hotel. Your feedback is valuable to us, and we take your concerns seriously.We understand that your stay was not up to your expectations, and we apologize for any inconvenience caused. We are committed to providing a comfortable and enjoyable experience for all our guests, and we will take steps to address the issues you've raised.Regarding the musty smell in your room, we apologize for any discomfort this may have caused. We will investigate this matter and take appropriate measures to ensure that similar issues do not occur in the future.We also apologize for the noise from the air conditioner. We will inspect and maintain our air conditioning units regularly to minimize noise levels.We appreciate your feedback regarding the facilities and amenities. We are constantly working to improve our offerings, and we will take your suggestions into consideration as we plan future enhancements.We hope that you will give us another opportunity to provide you with a more positive experience in the future.Thank you for your understanding. Sincerely,Indika DissanayakeResort Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 4. 2024
Yksin matkustavat
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 17.7.2024
環境優美,房間不錯👌
Käännä
Majoituspaikan vastaus: Dear guest,Greetings From Hikka Tranz by Cinnamon!🌊🐢Thank you for your kind words and perfect rating! We are thrilled to hear that you enjoyed your stay and found our location, room, and amenities to your liking.It is our pleasure to provide exceptional service, and we look forward to welcoming you back again soon!Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Ann,Greetings From Hikka Tranz by Cinnamon!🌊🐢Thank you so much for your wonderful review and perfect rating! We are absolutely delighted to hear that you enjoyed your stay with us and found our hotel to be one of your favorites in Sri Lanka.It’s fantastic to know that you loved the stunning sea view from your room, the relaxing beach walks, and the refreshing pool. We're also thrilled that the children enjoyed their time with the playful chipmunks on the lawn.Your kind words about our staff and the delicious buffet are greatly appreciated. We're happy to hear that our towel elephants brought a smile to your face!We hope to welcome you back to our hotel again soon. Until then, we wish you safe travels.Sincerely,Indika DissanayakeResort Manager
Majoituspaikan vastaus: Dear Guest User, Greetings from Hikka Tranz by Cinnamon! Thank you for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. While thanking you for taking the time to write to us, we wish to inform you that we are intrigued by the concerns expressed and we regret any inconvenience that may have been caused to you during your stay. However, we are unable to investigate your concerns as we are unable to discern details regarding your stay since you have shared your response using an anonymous account.We urge you to write back to us directly with details on stay such as the dates or any confirmation number; So that we are able to further probe into this matter and assist you to the fullest extent possible. However, we would’ve preferred it if you had shared your concerns with the hotel team during your stay as we would have worked to ensure that it was resolved immediately. Your feedback helps us in our journey to continuously improve our services. We hope to have the privilege of welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika Dissanayaka Resort Manager
Majoituspaikan vastaus: Dear Yabotasimanguojiagong, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 4. 2024
Perhe
6 arvostelu
4.7/5
Mahtava
Lähetetty 4.5.2024
被子潮濕,海灘有海龜,比較有特色
Käännä
Majoituspaikan vastaus: Dear Guest User, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager