SureStay Plus Hotel by Best Western Highland Poughkeepsie

This is the worst hotel with the most unprofessional staff and management! The attitude of the employees is absolutely terrible. We made a reservation for November 1-2, confirmed it by phone on October 30, and specifically requested a non-smoking room. When we arrived for check-in, we were shocked to find that our reservation had been randomly canceled, despite never canceling it ourselves. The staff outright lied, claiming that we had canceled the booking, and refused to take responsibility for their mistake. The General Manager's attitude was equally unacceptable. This experience has been incredibly frustrating, and I strongly advise others to avoid this hotel. They ruined our vacation. Please do not believe their any reply; they are always lying! We did not check in at all that day! Not only did the hotel fail to help us resolve the issue, but their attitude was also extremely poor! In the end, we had to find another hotel ourselves. Do not trust this hotel; the management is awful! They not only completely failed to help us, but they also kept lying. We have already filed a complaint! If you book this hotel, there’s a good chance that your reservation will be canceled without notice. When you arrive, they will claim that the customer canceled it, lying and shifting the blame. Customers are left with no choice but to spend more money to find another hotel at the last minute.

Booked room on *******, Sure Stay says no room available, then call ******* to straighten out, staff at hotel very rude unproffessional.

Nice and Well managed property. Clean rooms and stairwells. Friendly and professional staff. Nice location along with great value.