Villa Oliver 1 Hévíz

Clean apartments, great breakfast! We had a great time at our apartment, it was clean and modern The breakfast basket was a great surprise! Very generous! We had some communication problems about check-in and the breakfast, but it worked out well. Internet did not work in our apartment, which was disappointing.

1) Reception only 3 hours a day @ 2nd loation. Offered us to leave luggage at reception, but then set ultimatum on the phone to get it before 6, grudingly agreeing to take luggage over to the house and leave key. 2) WiFi kept disconnecting on our phones, was barely usable with Laptop. 3) too ealy checkout @10, self-important cleaning personal pushing. 4) one dining chair broken, had to find out by trying to sit and falling back with it. 5) accuse guests of stealing AC remote, so no remotes are provided 6) AC set to 25°C, reset was possible to 18 °C: no one came in 3 days to set it. 7) Trash collected for all 3 days. Not even garbage bags were provided. 8) drapes missing from one window, that only has shutters, which are broken, resulting in ealy daylight & insudfficient sleep 9) No answer to multiple written compalints

The rooms are small, untidy and not at all as described. It started with the key not even being there as agreed. She received us very unfriendly at the reception. We paid before even seeing the room and they charged more than what was agreed. when we got to the room it was much smaller than the description in the reservation. there was no balcony, only the exit to the main entrance. no privacy, no comfort. Ugly and uncomfortable. When I asked for a replacement, they said that they had nothing more free. we wanted the money back so we could go somewhere else. I asked them in person and over the phone. I should mention that the lady I barely caught at the reception literally turned her back on me over the phone and they threw the receiver down. they left us in the middle of Hungary without everything. we had to go back home and thus spent almost 10 hours at a time in the car. they still don't answer the phone and haven't returned the money. I do not recommend it to anyone.