Whale Coast All-Suite-Hotel - DCC Hotel Group

The apartment was lovely however the management were not accommodating at all. I emailed to arrange a late check in due to a delayed flight more than a week earlier and did not receive a response until I called the reception three days prior, who were then helpful to accommodate us and arrange for this, as well as a late check out seeing as we would only be arriving at 11pm. On the day of arrival, the night staff were very helpful and assisted us to check in at 11pm, after we drove an hour and a half from Cape Town. They took their time to make sure we had everything we needed and were comfortable. The next morning at breakfast, we waited 45 minutes to be served and when I went to reception to confirm a late check out as arranged prior to arrival, I was rudely told that this was not possible as the room needed to be prepared for the next guests, even though the necessary arrangements had been made. We then returned to the room to find the power out, and no electricity present in the prepaid meter, so I called the reception to alert them as we needed to check out in 30 minutes but the issue was rectified 25 minutes later when I walked to reception to query why nobody had attended to the issue. Only then were we given an extra 30 minutes to round up our stuff and check out in time. The apartment was lovely, but the service from the day staff at reception and the management was appalling and very disappointing, which ruined the experience for us in Hermanus unfortunately.

It’s a nice place ideally located and great for family stays.

Apartment felt like home

Very nice at this hotel, but slowly they shall have to think about an upgrade. the things that were great at the unit was the bedding and the kitchen with its utentils. In our bathroom , the plug for the washbasin did not work and in our bedroom , the bedside lights did not work. The remote for the TV was also absent. I just felt that for a 4-star hotel, these things should be in order. Then please take care of your personal belongings. I left one of my jackets in the cupboard and it is now lost. They could not found it. The braai was also not cleaned and I had to go and buy my own grid because the one supplied was very dirty.

We will be back to stay at the Whale Coast All-Suite Hotel in Hermanus! The hotel is very centrally located within short walking distance from the Old Harbour, sea and assorted beach front restaurants and coffee shops. The Whale Coast All-Suite Hotel Hermanus is located on top of a shopping center that gives you direct access to a Checkers, Checkers Liquor, Clicks and many more stores to choose from. Secure parking for the hotel is provided in the basement of the building with additional partitioning separating the shopping center parking from the apartment parking, providing more security. Access cards are provided for the free secure parking, basement beams and the apartments. The hotel offers free Wi-Fi, hotel bouquet DSTV and daily room cleaning services. Delicious breakfasts (hot and cold) are also served to clients by very friendly staff every morning with an assortment of juices, tea and coffees to choose from. Apartment 15 is spacious and comfortable with 3 x bedrooms and 2 x bathrooms on the 2nd floor and a wheelchair-friendly 4th room on the bottom floor with its own bathroom. The mattresses, duvets and cushions were all very comfortable. This apartment also gives you a partial sea-view and an outdoor braai with seating area. The kitchen has a gas stove, large fridge and dishwasher and enough cupboards for longer stays. Danielle and Louise are extremely accommodating and helpful and will make you feel right at home. The location, facilities & staff of the Whale Coast All-Suites Hotel makes this a venue we will definitely re-visit soon.

Tolles Apartment. Gute gelegen. Sehr zu empfehlen.