Misty Waves Boutique Hotel

The hotel is located conveniently only 5 mins from Ficks Pool and a short walk from the main shops. The hotel upgraded us to a balcony sea view room and we received complementary wine. The room was beautiful, very clean, with dstv and netflix services available. We also had a bathtub and a lovely balcony view. During load shedding the main lights remained on and the wifi was still active. The staff was also very kind and professional.

What a wonderful experience staying at Misty Waves Hotel. Our rooms were beautiful and so comfortable, the staff were very friendly and helpful. Unfortunately the Heritage restaurant is closed on Monday nights but we had a delicious breakfast there this morning. We will definitely be going back for another stay.

I write this review with deep disappointment and frustration after our recent experience at Misty Waves. As frequent business guests — with five stays between December 2024 and June 2025 — we expected a basic level of professionalism and courtesy, especially in times of crisis. Unfortunately, the way our situation was handled on the day of our departure was completely unacceptable. What should have been a respectful and empathetic interaction turned into a shocking display of poor customer service. The front desk staff’s attitude was dismissive and unprofessional — a far cry from the standard one would expect from a hotel we had trusted multiple times in the past. Frequent guests, or any guests for that matter, should always feel valued and respected. Front-line staff must be trained to respond to challenging situations with calm, understanding, and professionalism. If unsure how to proceed, they should be empowered to seek guidance from senior management rather than mishandling the matter. What we experienced was not just disappointing — it was disheartening. The way we were spoken to and treated left a lasting negative impression, one we will not forget. Sadly, this has erased all the positive experiences we previously had with Misty Waves. Customer experience is ultimately defined by how people are made to feel — and in this case, we left feeling disrespected, unheard, and unappreciated. Because of this, we will not be returning to Misty Waves, and we sincerely hope no other guest has to go through what we did.

It’s was an unforgettable experience with Misty waves whenever I come here it feels like one family The property such a beautiful location next to the ocean in the Center of town which is just amazing Hotel staff is super cool and experience all the way in the work Front Desk :- Jason , Jearin, more 2 Staff which is always good with all the guest around Timo is a gem person of Misty waves Monique such a down to earth girl I ever met the way she help for the groups it’s an awesome the way of having conversation with the guest with such a sweet and polite manner which never be missed to come back again Property is super Cool Good sea view rooms I insist everyone once to visit Misty waves

beautiful location, view and perfect atmosphere! wonderful breakfast and a great bath. would definitely recommend it to everyone within a 3 hour drive. lots of cute places to visit just around the corner or opposite the road. also really enjoyed the bedding

The is the most spacious and well equipped of the mini hotel rooms we have stayed in. We really enjoyed sitting outside on the balcony and having a full ocean view. We also enjoyed the heritage restaurant which is attached to the hotel but most of all we found the staff friendly and accommodating.