Munstone House

I will always begin with a positive, we slept well. Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel. On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal. Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime. We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea). To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.

Hoewel het hotel wel een opknapbeurt kan gebruiken, compenseert de vriendelijkheid en gastvrijheid van de eigenaar en personeel hiervoor. Ontbijt was prima en verdere ondersteuning ook.

Would not recommend Really poor stay, could not wait to get out of the place, really dirty, cobwebs on the ceiling in the bathroom, no food options available upon arrival, very unhelpful, carpet had not been hoovered. Bed extremely uncomfortable and did not smell like fresh linen, did not stay for breakfast, the hotel is like a maze with no clear direction to get out, ended up on a staff stair way were the stairs are caving in, it’s very dangerous. Would not recommend