Ethereal White Resort Hotel & Spa

Amazing, immaculate resort very close to the center of town. You might not get much of a view but everything else makes up for it.

Ich halte mich mit Superlativen eher zurück, aber das Hotel ist sensationell. Als so genanntes Smart Hotel ist es super modern eingerichtet und technisch auf neuestem Stand. Das Personal ist ausnahmslos, von der Reinigungskraft bis zum Hotel Manager, höflich, zuvorkommend, hilfsbereit und gut gelaunt. Vom Empfang bis zur Abreise fühlten wir uns gut aufgehoben, jeder Wunsch wurde uns von den Augen abgelesen und erfüllt. Ein besonderer Gruß geht raus an Konstantina und den Hotelmanager, die durch Engagement, Freundlichkeit und Hilfsbereitschaft besonders auffielen. Bis bald 302

Great Staff at the Ethereal Nice new hotel in a great location in Heraklion. What stands out is the staff - they were all so friendly and professional. Thanks guys - I know your job is tough!

Plus ou moins bon séjour mais le nettoyage de la chambre est très médiocre

Il mio ragazzo per il mio compleanno mi ha regalato pacchetto Massaggio rilassante e il percorso spa, il massaggio è stato veramente rilassante e l’operatrice è stata bravissima, durata 50 minuti, la spa è veramente bella, attrezzata di tutto con sauna, Hammam, Jacuzzi, piscina riscaldata, e angolo tisaneria. Torneremo sicuramente

We stayed in the hotel (not “resort”) for 2 nights. The first impression was nice even though the neighbors from the close buildings can completely see you. Our room was nice but that’s basically the only thing that was nice. We went to the spa area where you can only use the pool and hot tub for free and the next is for extra charge (sauna) which is disappointing for the amount we paid. The pool was cold even though it’s supposed to be 29 degrees and the hot tub was a cold tub. The solution we got is to wait 5 hours till they will warm it up… the next day we wanted to use the swimming pool which supposed to be open from 10am. We went there by 11:30 and it was locked-we couldn’t even use the pool chairs. The answer for that was “they cleaning it because of the weather so we need to wait for them to finish it”. But the worst thing was after the check out - we checked out and stored our luggage. When we came 5 hours later to take our luggage, they blamed us for a damage we didn’t do and the manager told us he will call the police if we won’t come with him to the room to look at the damage which was a tiny scratch under bad that wasn’t done by us and he talked very aggressive and not polite to us This hotel is the worst! Stay away from it if you want to relax in your vacation .