Candlewood Suites Glen Allen - Short Pump

Everything was fine love the room but for the price you pay should offer Breakfast not just free coffee

The only positive thing I can think to say about this place is that the room was spacious. Other than that, it was terrible in every way. The room itself smelled terrible, and when we walked in the first thing we saw was a box hanging off a wall with exposed wires coming out of it. We immediately asked if we could be moved to another room but we were told it was fully booked so we had to stay in that room. We were also told that the exposed wires were because they were working on the hotel's phones. None of the phones in the hotel were working. There were no towels in the bathroom - none! There were also no linens or pillows for the pull-out couch that our kids were going to sleep on. When we asked for towels, linens, and pillows we were given a couple of wash cloths and were told they would bring towels later (they never did). They did have linens but no pillows, so we shared our pillows with the kids. There were no remotes for either tv, so they had to be turned on manually and you had to get up and physically change the channels each time. There were ants in the room and stains all over the carpet, some of which looked like blood. It was hard to sleep that night between the noise of the highway and the bed that made loud squeaky noises with every tiny movement. The refrigerator was barely cold and we had to throw away the food we had put in it. To top everything off, when my husband tried to use a washcloth to clean up in the bathroom sink (since we never got any towels and couldn't shower), the washcloth disintegrated into pieces as he used it. This was by far the worst hotel I've ever stayed in. I recommend staying far away. The room was not only horrible but the staff was rude and ignored us at the front desk. If we could have gotten our money back we would have left and found somewhere else to stay. We're just grateful it was only for one night.

Everything about this stay is amazing! I will definitely be coming back! The atmosphere and vibes made it feel more like home! Thank You!

Asst. manager Aerie was extremely friendly, upbeat, and helpful! Location was convenient to restaurants and shopping.

Check in was great with wonderful service. One less star because shower pressure was low and water didn’t get hot, just warm.

3rd party availability was not updated & I pd for a room when none were available. I got to town in the evening, Uber’d to the hotel, for them to tell me there were no rooms available. Desk clerk: “We don’t know how it happened that you were even ABLE to book thru 3rd party. There’s a holiday inn across the street but unlikely they’ll have a room bc there’s an EVENT here in town!” And she let me walk out to figure it out. No follow-up today from management (as yet, 3pm next day). No calls, no emails, no nothing. No mention made of trying to rectify this error from a customer satisfaction perspective. I am very disappointed. IMO more should have been done during the scramble to find lodging and now after the fact.