Champneys Henlow

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

We stayed for a weekend. Without question, the standout member of staff for us was Jodie, the Manager. Jodie showed us to our room which was lovely. She was polite, friendly, professional and personable. Every time throughout our stay Jodie saw us, she checked in that we were happy. Jodie was on the front desk, she was serving food, cleaning tables and in every area of the hotel. We saw her at breakfast and working late the night before. It was lovely to hear the staff speak so highly of her too. A fantastic stay that was a bit a bit more special by Jodie!

My Mum and I are regulars - we visit Henlow twice a year for a 2 night break. We love the homely feel of the resort and the relaxation it engenders. By far the highlight of our trip are the wonderful treatments we indulge ourselves in - always leave feeling so pampered and relaxed. Big shout out to our beauty therapist Kim - by far the best in the business - definitely 5 stars for her alone 😀.