Premier Inn Helston

Stay at Helston premier inn quite regularly always a warm friendly welcome from the staff and they will go above and beyond to help, the hotel is ideally placed for exploring the Lizard and surrounding area. Lynne and Emma were on reception when I arrived and it was lovely to see them again would highly recommend.

Hotel aspect very good and value for money. Restaurant very poor. Hostess did not acknowledge us, and continued to chat to her friends?? So when she did come over I had a conversation with my wife, just to make Hostess aware of how bad her actions were. On paying the bar man split the bill for us, then said he could not take any tips. I told him that was just as well as I had no intention of leaving a tip.

We have stayed at the Premier Inn Helston many times over the last few years. All of the staff on reception we see on a regular basis including Amanda, Kacey, Lynne, Larry and Michelle are very friendly, chatty and always very helpful. On a recent visit last week for a 50th birthday Amanda remembered from last December we were coming back in March and upon arrival waiting in our room was a birthday card, bottled beers and chocolates which was very thoughtful and much appreciated. I really can’t recommend Premier Inn Helston enough and if I could give more than 5 stars I would. Look forward to seeing you all in August. Shane and Paula Le Prevost

An amazing place looks like small cottages from the outside.Friendly welcoming staff both in the hotel and restaurant/pub. I felt safe and comfortable staying here. I'd have liked more pillows but that's miner and I'm sure if I had asked they would have given me more. I'd like to say value for money but you do have to pick your times to come and surch for a cheap deal but that's hotels in general. Is recommend this place for sure tho Easy to get to places aswell. Kacey + Lynne were the ones who welcomed me to the hotel xx

Went in for a coffee in the maytree which is the bar / restaurant part of the complex. Had to walk out as the woman behind the bar was so rude, even other customers commented on how rude she was. We just asked for coffees and she slammed down the tea pots in her hands, huffed at us and said “ we aren’t ready for this, we have just finished breakfast!” When confronted by her rudeness she said it was just an expression! Well here’s an expression, if you don’t like customer service then look for a different job. There’s no excuse for rudeness. They have just lost a lot of custom as my family did go in there every week for food, not anymore!! Management need to address this matter or they will drive the locals away.1

Great service from lovely friendly staff. Room was comfortable with adjustable heating, could have done with fluffier pillows but probably could have asked for them. The helpful reception staff gave me a downstairs room due to my having knee pain. There are also disabled parking spots outside the front entrance of the hotel. Had breakfast in the May Tree every morning, where we found the food to be plentiful and tasty. Had great friendly service from Denise and Nikki in particular. Very happy to return to this Premier Inn every time we come to this part of Cornwall.