Vieraskäyttäjä
31. tammikuuta 2023
First of all the positives…a fabulous courtyard room..very spacious and luxurious, with everything we could wish for supplied, although we were surprised that there was no USB port to charge phones and iPads. Luckily the lovely receptionist let us borrow her plug with a port. Thank you to her! All was going well and we were looking forward to an enjoyable breakfast, when to our horror we discovered we could choose only one item from the breakfast menu. One! As someone who likes cereal, toast and juice for breakfast, I was not happy that I could have toast, but had to pay extra for the granola cereal.. no other choice of cereal by the way! The waitress had a word with someone senior who very kindly agreed that I could have the granola AND the toast at no extra charge! There was no juice on offer..we had to ask for it and while my husband was happy with his cooked breakfast, he too would have liked extra toast and cereal. On principle we were not prepared to pay for items we felt should be included in a bed and breakfast deal. The poor breakfast actually spoilt our stay as it is 50% of what you pay for on a break away. I notice that another reviewer has also expressed their dissatisfaction at the breakfast, and no one on senior management has had the good manners to respond, which is appalling for a place such as Close House. It would be nice if I could get a response from them but feel they’re too busy catering for the golfers to respond to a couple who thought they’d enjoy a luxurious night away. A response would be appreciated!! I won’t hold my breath!
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