Vieraskäyttäjä
31. tammikuuta 2023
I just had the absolutely worst possible experience at this hotel. I made a reservation. I received a confirmation number and I did an online check-in. When I arrived at the hotel the check in was still valid, I looked. It gave me the option to check out before 1100. There was nowhere that I was notified that my reservation would be canceled if I arrived after midnight. I arrived at 5 minutes past midnight waited for 20 minutes in the lobby while other people had problems and then was told my reservation was canceled because my card did not go through. I never received any notification of this, no phone call, no email, nothing. No notice in the app either. I was checking my email and messages throughout the evening. Then, the person at the desk could not make a reservation for me. In 30+ years of travel I have never been to a hotel that could not make a reservation. I was told I had to go online and do it. The online system was down for maintenance so I called the reservation number on speakerphone in the lobby. They made a reservation for me and then the front desk person told me that I didn’t have a reservation and she couldn’t give me the keys. Even though she heard the whole process. As a disabled veteran, or really as anyone, it is absolutely ludicrous that I had to experience this level of incompetence. The front desk person would not explain things in a clear and coherent manner. When I asked her for clarification at least 6 times for different issues , she said, “I already told you,” each time. This happened repeatedly. I obviously did not understand and was asking for clarification which she was unable to give. Without clarification I can’t understand and do something to fix the problem. Part of my military disability is PTSD and with that anxiety disorder. I had a panic attack. When I realized I was having a panic attack, I immediately left and asked my family member to complete the transaction. The front desk person refused. What gives? This is the worst I’ve seen EVER. For the record, I was not the only person she was short with, I witnessed two other problems while waiting 20 minutes for the three people in front of me. This is my first experience with any Wyndham property, and I definitely will not be using a Wyndham property again even if it the only thing available. The reservation line was just as incompetent and rude so I’m not really sure how this company stays in business. I’d rather sleep in my truck or in a dive motel. I ended up driving 2 hours at 1am to find another place. Avoid this place like the plague!
Käännä