Premier Inn Haywards Heath

Usually you know what you get with a Premier Inn and it is our usual 'go-to' hotel of choice when staying over somewhere. We booked this hotel due to it's close location to a family member we were visiting for the weekend. The hotel's location is great, right next to the train station if needed and Clair Park behind (with Parkrun located here for your weekend exercise fix!). However parking at the hotel is limited and costs £12 for 24 hours. There is free parking on the neighbouring roads at the weekend but this may not be practical if you have young children/lots of baggage. Our room was a family room located on the ground floor. We had a double and 2 single beds, but on arrival there was only 2 towels so we had to go straight back to reception to request more towels for the 4 people staying in the room. The door to our corridor was broken so anybody was able to access it without the keycard, as this was directly off the foyer it meant anybody could walk straight into the hotel and into our corridor without having an issue which wasn't very security conscious. When I informed a manager about the door I got the reply of "oh yes we've logged a call" but this was not fixed during our 3 night stay so I'm unsure on the length of time this was an issue. The curtains in our room were off their track, which was problematic as a neighbouring building (not anything to do with Premier Inn) had a dodgy security light which flashed continuously throughout the night illuminating the bedroom. The remote didn't work as the batteries needed replacing. We requested housekeeping to empty our bins and replace our towels and the batteries in the remote at 09:00 on our 2nd morning and when we returned to the hotel at 20:00 with 2 sleepy young children this was not done, requiring the manager to come do it whilst I tried to keep our children asleep. He offered us a free breakfast to apologise but we were leaving early the next morning so were unable to take breakfast. Overall the hotel was adequate and we will stay again due to it's proximity to family however it is tired and not well cared for compared to other Premier Inns we have stayed at across the country.

Brilliant hotel in a great location for everything the lovely Haywards heath has to offer. Location is second to none it's handy for a train to Brighton or London Gatwick is also twenty minutes max away . Staff are nice and friendly the rooms are always fresh and clean it's one off the best premier inns iv stayed and has every bar and restaurant type right on the doorstep.

Stayed at the Premier Inn Haywards Heath and yet again we were greeted with a smile and assisted with all our needs instantly. The room was perfect as always, and we’d forgotten how comfortable the beds are. I very well run hotel and we would fully recommend

Staff very friendly and helpful, especially man on reception who helped me with my early check in. Very clean and central by station. Many visits to this hotel, always very welcoming. I requested a bath which they sorted for me. Always pleased with my stays here.

I stay quite regularly at PI, and something has changed with the bedding. The pillows were flat (not the usual big fluffy ones), very disappointing. The bed sheets not silky smooth like usual. They had a texture to them...slightly scratchy...felt cheap, and not to usual standard I am used to. Room was clean and tidy, just disappointed with quality of bed.

1. The staff were incredibly friendly and efficient. 2. The rooms are very comfortable, clean and bright. 3. The hotel's prime location makes exploring the city a breeze. 4. Hotel is close to railway 5. Amazing water pressure in the shower.