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Sijainti4.6
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Palvelu4.5
Puhtaus4.4
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Kielteisiä arvosteluja(3)
Dzung
Queen-huone
Majoittunut 11. 2024
Matkusta ystävien kanssa
32 arvostelu
4.7/5
Mahtava
Lähetetty 30.11.2024
Near city center and easy to go around. Maybe will be back next time.
Käännä
Majoituspaikan vastaus: Dear Dzung,Thank you for choosing to stay with us at The Capitol Hotel Sydney and for sharing your feedback. We're delighted to hear that you found our location convenient for exploring the city.We hope you had a pleasant stay and look forward to welcoming you back on your next visit to Sydney. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.Best regards,LeonDuty Manager - The Capitol Hotel
alicia
Huone - King-size-vuode
Majoittunut 11. 2024
Pariskunnat
2 arvostelu
3.5/5
Lähetetty 19.11.2024
My recent 7-day stay. While the location of the hotel is fantastic and made our trip convenient, there were some concerns regarding cleanliness that I feel need to be addressed.
During our stay, my husband and I noticed that the cleanliness of the room, particularly the bedding, did not meet expectations. We were uncertain if the sheets were changed during our stay hence made a request at the front desk that our bedding needs to be changed. On several occasions, after returning to our room late in the evening, we found that the sheets were still dirty, which was quite disappointing.
As guests on holiday, we expected a certain level of cleanliness, particularly with something as fundamental as bed linens. Unfortunately, we were too tired to address it with the front desk at the end of long days. We ended up sleeping on just one side of the bed.
I believe that with a little more attention to detail in housekeeping, this could be an area for significant improvement. Cleanliness is one of the most basic expectations when staying at a hotel, and I hope this feedback helps ensure future guests do not encounter similar issues.
Käännä
Majoituspaikan vastaus: Good evening, Alicia,Thank you for sharing your detailed feedback. While we’re glad you found our location convenient, we sincerely apologize for the concerns regarding cleanliness during your stay. This does not reflect the high standards we aim to uphold, and we deeply regret the inconvenience caused to you and your husband.Your comments about the bedding and housekeeping have been shared with our team to ensure immediate improvements are made. Kind regards,Thomas
Vieraskäyttäjä
Huone - King-size-vuode
Majoittunut 9. 2024
Yksin matkustavat
2 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 14.11.2024
Overall nice. Will book again if in area. Airport - train - hotel in under 45 min. Convenient to most places I needed to go.
Service at front desk was great, service at breakfast was cold. Breakfast is not the greatest but acceptable.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your experience with us! We're so glad you found The Capitol Hotel Sydney convenient and enjoyed our location's easy access to the airport and local areas. It’s also wonderful to hear that our front desk team made a positive impression.We apologize, however, that your experience with our breakfast service wasn’t up to your expectations. We're taking your feedback on board to improve both the warmth of our breakfast service and the variety we offer to ensure each guest has a fantastic start to their day.We appreciate your honest feedback and look forward to welcoming you back in the future!Warm regards,Leon - Duty Manager
라미
Huone - King-size-vuode
Majoittunut 8. 2024
Yksin matkustavat
4 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.11.2024
시드니 여행에서 이만큼 좋은 위치는 없을 것 같습니다. 혼자 지내기 편했고 조식도 좋았습니다. 시드니 여행 내내 이 곳에서 계속 묵었습니다. 가격도 좋았습니다.
Käännä
Majoituspaikan vastaus: 고객님, 저희 호텔을 선택해 주시고 소중한 리뷰 남겨주셔서 감사합니다. 시드니 여행 동안 편안하게 지내셨다니 정말 기쁩니다. 저희 호텔의 위치와 조식 서비스가 만족스러우셨다니 보람을 느낍니다. 앞으로도 합리적인 가격과 편안한 서비스를 제공해드리기 위해 최선을 다하겠습니다. 다시 만나 뵐 수 있기를 바랍니다. 감사합니다!
Majoituspaikan vastaus: Thank you for your review! We’re delighted to hear you enjoyed our convenient location near Chinatown. It's a vibrant area, and we're glad it added to your experience. We hope to welcome you back again soon!
Majoituspaikan vastaus: Thank you for sharing your honest feedback with us. We're glad to hear you found the room clean and comfortable in terms of space. We apologize for the noise disturbance, which impacted your first night's rest. Your comments on breakfast and areas for improvement are invaluable, and we'll work on enhancing these aspects for a better guest experience. We hope to welcome you back for a more enjoyable stay in the future!
Vieraskäyttäjä
Huone - King-size-vuode
Majoittunut 10. 2024
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.10.2024
really nice and friendly staff. Close to China town and tram station. Convenient to go to anywhere
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for the review! We’re glad you found our staff helpful and enjoyed the convenient location near Chinatown and the tram station. Hope to see you again soon! Regards, The Capitol Hotel
MING TING
King Size -vuode ja sohvahuone
Majoittunut 9. 2024
Perhe
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.10.2024
Really great room and services.
The site is convenient, but the clean services needs to be improved.
Käännä
Majoituspaikan vastaus: Hello Ming Ting, Thank you for your feedback! We are glad you enjoyed the room and found the location convenient. We will definitely look into improving our cleaning services. Hope to see you again soon! Regards, The Capitol Hotel