Premier Inn London Hayes North

Did the job. Convenient for where we wanted to be. Clean towels and bedding. Breakfast good. Very friendly staff. Carpets tatty and plug holes could do with a bit of bleach but apart from these picky points overall hotel was good value. But quite dated. Suited our needs.

Very old hotel. Chipped decor. My room was musty, carpets and tv remote were dirty. Hair in the shower (not mine) - tried to shower by touching as little of the shower curtain as possible! Very uncomfortable feeling. The bed had an 'off' smell. Won't be staying here again I expected way more from a hotel so close to the airport.

We had the worst experience ever. No chef was was available when we first enetered the restaurant. Jagdeep was excellent but there was a two hour wait for food. Half of the tables food sat under a heatlamp for 20 minutes When the food finally turned up the chicken was pink.

. We checked in too be told there is a £10 early check in fee, which we knew nothing about. 2. We were given room 225. When we got in the room was freezing. We put the AC unit on to heat the room. This was blowing out cold air. After 10 minutes and still cold air I asked a cleaner if she could help. She said she would let reception know. After another 15 minutes of cold air I went down to reception. The 2 ladies on there said "oh yes your room AC was on cool and we've just changed it". I told her it was still freezing. She replied " it will take a while to warm up". And I will see if I can find ...... She said a man's name, I presumed he was maintenance. After another 20 freezing minutes, my husband went to reception, and a maintenance came with him. He agreed the AC wasn't heating up!!!! And went away. After another 10 minutes I went back to reception to find out what was happening as we were due to meet family later that day, and needed to get showered and changed. There was a different lady on now as it was getting later. She asked if the room was warming up!!! No it's still the same FREEZING. She then proceeded to change our room, and said she couldn't understand why they hadn't done this sooner. The room we was given was small dirty and well in need of refurbishment. By this time we were tired annoyed and frankly quite put off by your hotel. I can safely say we won't be using your hotel again, and wished I'd of paid the extra £20 to stay at the Red Lion hotel.

Room acceptable booked as a couple but still had to ask for additional bath towel. Hotel very noisy on first night better next night. Restaraunt was very disappointing food was ok but several items unavailable. This used to be a very vibrant restaraunt open to the public but for some reason Whitbread management think they will make more money by sacking staff and shutting to the public. Rear car park is very open and when we returned in the evening at approx 7.00pm there was a gang of lads at the far corner doing I do not know what. Due to staff cutbacks I can understand the staff not wanting to confront these miscreants. Overall a poor stay, Premier Inn is slowly dying, shame had some excellent stays all over the UK. My sympathy lies with the staff who have to do their best with a poor product.

There was Black mold on walls in our room, the restaurant ran out of breakfast items ask for more pillows but they ran out those. Just felt let down we've stayed there a few times before and never had a problem but they are starting to slip hopefully they will get sorted