Balcary House Hotel

Thanks to Sure & Dave for being wonderful hosts. We enjoyed as a family and will definitely be coming back soon. We enjoyed the lovely walk, great hot breakfast (Thanks to the chef) with excellent coffee too. My boys loved their stay at Hawick :) Special mention about Hospitality staff named ‘Fern’ for her lovely service. Many thanks again. Keep up the good work team xx

Well what a place. As you drive through the town your expectations are not high. How wrong can you be. Beautiful house and the most welcome host in Sue. Couldn’t have been made more welcome by Sue and her two dogs. We stayed in lodge one. A fair price for a couple and 3 dogs. Hard floors all through. More than enough space. . Didn’t feel cramped. Excellent shower! Gravelled outside, perfect for a long coated dog. Parking straight outside the lodge which in the rain made is easy to unload / load. Secure paddock for exercise (dogs!!!) Any dog show people reading this, perfect place to stay for Border Union or SKC. Good breakfast freshly cooked, again, accommodated the dogs. The only very minor downside was the very bright green light to mark the fire exit. Appreciate why it’s there but it was really bright! And no hand towels only bath. Very minor and inconsequential. Loved this place and will 100% be back. The ultimate dog friendly venue. Thank you Sue.

Called up to book a baby shower back in January. The owner of the hotel was very friendly and booked everything in for 3rd March. This included the hire of the room from 1-5 and a buffer at £10 per person. Called up 3 weeks before to confirm everything was still ok with the booking and was advised yes looking forward to seeing you, also checked it was ok to arrive early to set up which they also advise was ok. Arrived yesterday at 12:30 to set up to be told the event had been cancelled, owner advised we called up and cancelled advised this was not the case they said they messaged on Facebook to confirm this. Advised we have had no message on Facebook. Advised them they had my number why did they not call to advise this. Both owners become very rude. Asked if we could still have the room as we have 30 people arriving in 1 hour they advised yes you can have the room but we have no staff to make a buffet for you. They said we would also still need £50 for the room advised this was ok. They advised we will need the room back in 2 hours. Took this option as we had the soon to be mummy and guests arriving to this location in 1 hour. We then arranged the buffet our selfs which was very stressful with no help from the owners just the local supermarkets. The owners advised they would come to the bar and offer drinks, we had to keep going through and asking them to come on the bar as they keep walking away. They also advised it was a min charge of £5 to use a card again this was not advised at booking, so no guests were aware of this. At the end of the event we cleaned up and went through to pay. The owners were very rude. Gave some feedback to try and ensure this didn’t happen again to someone else and this was meet with more rudeness. They then advised it was £50 plus VAT we explained we were told it was £50 they said it’s normally company’s who book this room so need to add VAT advised this is ok but we were not advised this then they charged for teas and coffee that they put on this took the total cost to £87 when we were advised it was £50. This hotel is a beautiful hotel but it is not managed correctly and the owners are very rude with no care toward their guests. I will not be returning to this hotel and will be advised other people of what had happened to us as we do not want anyone else to have to deal with the stress and the rudeness of the owners of this hotel.