OYO The Board Inn

Went in for a drink before going to the pub on the one way system for a meal over bank holiday weekend, last time I came to Hawes I was camping at Bainbridge’s ings with family and this pub was friendly, clean and welcoming. Assuming it has changed hands? Thinking maybe we will stick to other pubs next time we visit

We stopped at this pub on a walking holiday for one night (27-28 March 2025). Having walked 12 miles that day, we looked forward to a cosy room and a good pub dinner. However, the place was a tip when we arrived, the bar and restaurant were in complete disarray, and there was no staff to tell us what was happening. We found a piece of paper and a key with our names on a table and presumed they were expecting us. The room was kind of ready, no chair or kettle, but the beds appeared to be made. One duvet was marked, the lights over the wash basin in the room were not working, and the bin in the toilet was caked in vomit (see photos), but the bathroom appeared to be clean otherwise. We had no transport or energy to look for another hotel or B&B. Besides, Hawes is quite a small place. Eventually, a handyman informed us that he was supposed to have the place ready by the next day (which would be short of a miracle, see photos). He organised a kettle for our room and changed the bathroom bin. We were told we would have breakfast in the hotel next door, as this and the two properties on either side were all managed by OYO. I have been trying to get OYO to address the issues we had since I returned from that holiday, giving a full account of what we found and providing the photos, but they don't want to know. Customer Support is a farce; they just string you along and seem to have no power to make a decision. Stay away from OYO hotels!

Excellent service from the lovely Julia with a well kept pint as usual. Good beer and very comfortable bed. Room well stocked with tea and coffee etc. Chef Ben ensured I was very well fed. Cannot wait to return to celebrate New Year. Thank you for always looking after me when I visit.

Grand beer (I had Old Peculiar, there were lots of choices). Honest and simple food, very tasty. I'd recommend the sticky toffee pudding after a long day out. Very friendly and welcoming, I really couldn't fault it. I stayed at the Cockett's Hotel next door, run by the same people and also really good.

Brilliant pub the bar lady remy i think it was, was lovely and welcoming. We got the steak pie and it was delicious we really enjoyed it, the young waitress was very polite and happy to help at all times! Would 100% recommend this place. If we visit hawes again will definitely come back.

Very nice pub with friendly atmosphere . Tara behind the bar made us and the dogs welcome. Scampi and chips were lovely washed down with a nice pint of black sheep ale. Warm log fire as well. Very pleased and will go in again very soon with the dogs.