Hotel Wailea, Relais & Châteaux - Adults Only

酒店環境很好，服務也不錯，離海邊較遠，有車接送。價格有點貴！

WORST "MAI TAI" EVER (Great Staff and Ambiance) - I was in Maui for a Health Retreat at the Maui Temple of Peace, near Paia and wanted to explore Wailea and sample a variety of the islands famous Mai Tais. My friend (non drinker) and I toured the beautiful hotel and decided to have a drink at the the amazing "Bird Cage" lobby bar/lounge. The whole situation was off brand for this property. Just looking around, we were greeted by super friendly Sous Chef "Conner" who gave us a tour of the kitchen who told us that the Bird Cage was THE best place to have a drink and watch the sunset. He was right. Watching all the love birds and the sunset was something out of a movie. Our server (Kai) was very friendly and professional. 15 minutes went by and no drinks, 15 more minutes and still no drinks. I mentioned this to Kai who said they had a new bartender in training and they were backed up. He apologized. The sunset was spectacular and what a view! Now 45 Minutes and still no drinks. Finally after an hour the "drinks" arrived. My friend had a non-alcoholic drink which he enjoyed. My "Mai Tai" was just yellow and was literally just pineapple juice. It did not even taste fresh squeezed. It was like canned Dole pineapple juice. There was no light and dark rum which would change the color of the cocktail. It was simple pineapple juice in a pretty glass with a fresh flower. They said the delay was also because the training bartender had to go get rum. (guest should not be told any of this as an excuse). The weird thing was there was no rum. I had my friend taste it and he confirmed no alcohol. The staff told us at the 45 minute mark that our drinks would be complimentary. The fact that we had to wait an hour for "just juice" was a big miss. I have worked in hospitality as a Sales and Marketing Director for over 25 years in many different hotels, resorts and conference centers. This simple service error blew my mind with such an amazing setting and brand like the Hotel Wailea and Relais & Chateaux. After the "drinks" we went to check out the restaurant to see the prix-fixe menu to see about dinner another night, The hostess at "The Restaurant" was friendly and told us all about the menu. We told her about the drink experience and she said we should have come to the restaurant service bar which was slow and staffed appropriately. Some training on team work needs to be done as the restaurant bar could have easily supported making drinks for the Bird Cage - even with a small delay and a cocktail runner. It was clear that the new bartender was not ready to fly solo. The resort has lots of staff. The setting was a 10 but the Mai Tai only gets a 2. So far the best Maui Mai Tai's are Monkey Pod ( drink delivered in 4 minutes and quite tasty and Mama's Fish House (drink made in front of me at he bar immediately when ordered). I hope this is an isolated incident for such a grand hotel. Date of visit: Wednesday, August 13th, 2025.

One of the best hotel experiences I’ve ever had. Every encounter we had with hotel staff was extremely pleasant. Everyone was helpful and made us feel home away from home. The pool was amazing, the restaurants were incredible, and the overall atmosphere was unforgettable. My husband and I loved all the complimentary wellness classes and complimentary outrigger canoe tour. We also did the bike ride and luxe picnic. I highly recommend you take advantage of all the perks of the property. You won’t forget it. I also want to give a special thanks to the valet/drivers! They were all so nice and gave us some of the best advice on where to eat off the property. Thank you so much to everyone!