Express Inn Hartselle

One and DONE I paid at the hotel after making the reservation for 2 rooms for 2 nights online. They charged $50.00 more than I was supposed to be charged. Also the rooms were each supposed to have a King bed but one had double beds. The rooms were clean and the beds are comfortable. Our first night was peaceful. We were up early and gone until late the next night but when we got back one of our rooms door was open and must have been that way all day as the room had fresh towels. After further inspection, it was obvious that the door wouldnt latch unless it was aggressively shut. I advised the office, hopefully it gets fixed. The second night wasnt as peaceful. One of the other patrons had a drunken knock down drag out fight with his co occupant. They threw each other in and out of the room breaking beer bottles in the breezeway. Our experience was unfortunate as we travel often to Hartselle and had hoped to find a place in town to stay to be closer to our family. When we return to Hartselle will again stay in Decatur at other establishments about 10 miles away.

Room was clean, but very inconvenient---some of the electricity wasnt working! There was no closet, or areas to hang up clothes. Free breakfast advertised was false! There was none. Pool was not functional, not even able to sit at patio area. Stayed and paid for 2 nights, but room was never cleaned, nor were more washclothes, etc provided. Lobby was closed entire stay. When I complained about paying full price for less than adequate service, the staff was unresponsive.