Premier Inn Hartlepool Marina

When I arrived the receptionist Erika. She is wonderful I could have asked for a better host she is kind and caring and answered questions I had. To my satisfaction she is a credit and an asset to the company Well done Erika …………………………………………..

Rare to find a Premier Inn with such pleasant views. The hotel had plenty of parking and was easy to find. The adjoining pub offered up the usual menu though not as well executed as in others in the chain that we have visited but was ok for the couple of nights we ate there

We had the most amazing time, reception staff went above and beyond in every possible way, and the restaurant team were equally fantastic. We were enjoying ourselves so much that we even extended our stay by three extra nights. Unfortunately, our experience was overshadowed at the end. Upon returning home, we realised my son had left his Beats headset in the room. These were a special Christmas gift, they were left on the bed, as he had been asleep with them on. He woke up late and had to rush off, so it’s clear they were forgotten in the rush. I also later realised I had left behind a pair of designer glasses. I called reception, and the receptionist was lovely and apologetic, but she mentioned that nothing had been handed in. I genuinely believe this was the case . Therefore, the only culprit is the cleaner. Despite this unfortunate situation, I would absolutely return because I wouldn’t want this to overshadow what was otherwise such a lovely experience in a beautiful place. However, I feel it's important to raise this issue as a note for future guests, it's crucial to double-check and make sure nothing is left behind, as this situation has left a bit of a sour note on an otherwise excellent stay. The hard work and dedication of the staff to make our time enjoyable deserves to be highlighted, and I wouldn't want this issue to tarnish the hotel's overall reputation.

Rooms are spotlessly clean with the most comfortable bed ever. Room was big with a lovely view of the marina. Staff very pleasant. It was my birthday when we there there, the lovely birthday message and tge upgraded room was a lovely touch. I wouldn't hesitate to go back.

Facilities were perfect for a last minute pit stop whilst travelling. The night receptionist was very helpful and patient and did a fantastic job with getting us booked in and settled. Loved the location, especially with the view of the boats right outside our room window.

Only stayed 1 night and would have liked to have stayed longer which we will do in future. Typical Premier inn, being clean and tidy and everything you need especially the price but in this case the staff were very helpful and friendly including the Breakfast team. The Brewers Fayre next door was one of the best I've visited. The location of this Premier on the Marina is in an excellent position with good views and also ample parking, We will be going back again.