Charles Cotton Hotel

The rooms need modernising. Beds are very uncomfortable can feel springs. Can hear voices in adjacent rooms and music playing til way after 11.30 pm on Tuesday night.

Received a voucher for Christmas for a two night stay here with all contact details provided to make the booking. After over 30+ left voicemails from myself and parents, (who the Christmas and wedding Anniversary gift is for) numerous emails from both myself and parents and also leaving messages via their website and still alas no response. We have been calling everyday now since Christmas. The deadline for the voucher is now looming. Be mindful when booking this place as their is no point of contact when needed and we will loose all of our money.

This review focuses on the significant noise disturbances and poor customer service experienced during a recent weekend stay at Charles Cotton Hotel Positives: * The hotel itself possesses a charming and homely atmosphere. * The bar area is inviting, featuring a lovely open fire. * The quality of the food served at the restaurant was commendable. Negatives: * Excessive Noise: * Loud music emanating from the bar significantly disrupted sleep on both nights of the stay. * The music was so loud it vibrated through the room, even after a £40 upgrade to a supposedly better room. * A late-night "lock-in" further extended the noise disturbance on both nights * Disturbing Smoke Alarm Incident: * A smoke alarm activation in the early hours of the morning proved to be a false alarm, likely triggered by customers smoking in the entrance. * The lack of staff response to the alarm was concerning. * Appalling Customer Service: * Attempts to resolve the issue of the noise disturbance and request a refund for the room upgrade were met with complete disregard. * Numerous emails and a phone call were ignored, demonstrating a severe lack of customer service and communication. Conclusion: While the hotel initially presented a positive impression, the significant noise disturbances and the subsequent failure to address customer concerns severely impacted the overall experience. It is disappointing that such a basic level of customer service and communication could not be maintained, particularly given the expenditure on food and drinks during the stay.

Nice breakfast nice service but very noisy when your in your room

Cute property, lovely staff! Great location. The band in the pub made the trip

Lovely Hotel Lovely hotel would definitely recommend the staff are friendly I would stay here again.