Premier Inn London Harrow

Good hotel for short trip

Our room was infested in mould. We asked to move rooms as the smell and air quality was so poor and overwhelming. We were staying with our 2 young babies and so this was of great concern to us as they could have become very ill. The second room we were moved to was also mouldy so we ended up staying with a friend as we were worried about the health risk to our babies.

Excellent stay @Premier Inn (Harrow). After driving for 3 hours. Parked up and was met at Reception by Glenys. I wasn’t in the best mood after driving but thanks to Glenys, she managed to change my mood very quickly- cheers. The best thing about Premier Inns is that the rooms are what you would expect in any of them- clean, tidy, tea and coffee and very comfortable. Breakfast the next day was great. Kids eat free. It is 10 mins walk from Northwick Park which is on the Metropolitan Line and straight to Kings Cross or Euston or Wembley or to the Sky Garden / Tower of London, so we have decided that if we ever come down by train, we would stay here instead of central London because of the cost. There is a Sainsbury’s opposite as well. So, fantastic staff, very comfy night, great breakfast and great location

I use Premier Inns regularly, but this was the worst experience. The room was cold and dated. I was told I needed to decide the day before whether I would want breakfast or not (I’ve never had to do that before). I had the ‘do not disturb’ sign on as I was working on my laptop. However, housekeeping decided to ignore the sign and knock on my door to ask what time I was leaving. I won’t be going back.

Excellent location for an easy access to London tube. Ventilation in bathroom is non existent. That's very bad!! Internet reception in the room is as well - non existent , not the free wifi and not the Ultra wifi that some people may pay to use . The fact that they even charge for wifi is not acceptable.

The experience with the Premier Inn restaurant (Beefeater) was horrible in Harrow. This was not family friendly at all. The behaviour of the support staffs in the restaurant was horrible. We were told to reserve table for dinner, which was not stated while booking the hotel, neither we (as a family with 2 little kids) were welcomed when we were searching for a seat. In numerous occasions in past we stayed in Premier Inn hotels, and had great service, but we will think twice in future before booking Premier Inn due to the experience that we had during our stay in Harrow. It looks Premier Inn was not able to provide restaurant facility in this stay, and hence they gone ahead with some local franchise for serving food. The breakfast facility was ok (manageable), but simply can't go with dinner services. Support staffs were horrible, behaviour was not welcoming, doesn't offer any help at all. We have seen so many frustrated customers staying in the queue while ordering food, so it was not only us who had the bad experience. We will surely think twice before putting Premier Inn in our search for any future stay. The family room was spacious though and we enjoyed it, but when the restaurant (Beefeater) comes into mind that someone will have to go there for food if s/he has opted for breakfast/dinner, I must say please think twice before booking in this Premier Inn stay in Harrow.