Premier Inn Harrogate South

I've had to stay here several times for work... Reception staff are clueless, they just want to give out keys. When I asked to speak to the manager as I simply wanted to move rooms to a quieter location ( on check on) but was told I couldn't ( they were not willing to even try and help) - I was told the manager comes and go but is rarely on-site. It has a Lift Decent parking for vans (at the back) Not far from a Waitrose (5 min drive ) They seem to be running on a very limited number of staff,there is often 1 person multi tasking by allocating the tables and serving / taking order for breakfast so it's super slow, which is frustrating when we are there on business.

First premier room had no working heating whilst -1 outside, moved to another room bin full of previous guests rubbish heater not working. Reported issue to reception promised to service the room, we visited Harrogate and returned to room had not been serviced. Restaurant closed so we had to find a local restaurant to eat. This Premiere inn is shambolic no management and the the place is falling apart. No clean towels and when we requested cleaned towels advised we have run out this is our last Premier inn stay absolutely disgusting

We had planned a relaxing pre-Christmas break in Harrogate but felt quite let down by this Premier Inn. On arrival, we discovered the only access to the hotel was up steps, with no ramp. If we had known this, we would not have booked this hotel. Some of these steps were broken and unsafe. I have no idea why the management hadn’t fixed this as it made the hotel look neglected. The steps were difficult enough to negotiate with luggage, but treacherous for anyone with a mobility problem. After we had checked into our room, which was ok, apart from the rather worn-looking bathroom, we went back out for the evening, only to discover the lift was broken. Reception said it wasn’t the first time it had happened that week but showed no sense of urgency to get it fixed ! I told the receptionist I had recently had knee surgery and was going to struggle to walk up to the 2nd floor. He was completely unsympathetic and couldn’t even give us any idea how long it would take to get the lift fixed. We asked to change to a ground floor room, but he told us these rooms had a mould problem ! We really felt he could have tried harder to help us. There were other issues here too, such as the restaurant being shut in evenings, and the free WiFi not working. Another annoyance was that every day our room cards stopped working and we had to trek all the way back to reception told get them reactivated. All in all, not the Premier Inn experience we have come to expect.

The Premier Inn was very short staffed so could not offer any lunches. Having ordered and paid for a one cooked breakfast on our first morning and told it would arrive in 15 mins, it never turned up and we had to leave for an appointment and we're told we would get a refund in the next couple of days. We had booked in for 4 nights and by the time we left a full refund never arrived, and since arriving home still nothing?

We checked in and quickly went out to catch our concert. Returned late and tired so didn't 'inspect' the room and bathroom. After a terrible nights sleep (very noisy neighbours) and a 6am wake up by the children in the room above running riot I discovered the hairy bath surround, a long hair and two short and curlies. The worst thing was what looked like to be blood on the wall (photos supplied). We waited to check out and listened to the lady in front of us trying to complain about her breakfast experience, the staff weren't interested. We also tried to report our complaints to reception but again the staff didn't want to know, "go and report it on the website they said, we can't do anything about it " So I would NOT stay here ever again. One of the worst hotel stays I have ever experienced.

Premier Inn restaurant not serving food this month (drinks only), cooked breakfast cancelled this morning without notice, reception unstaffed to assist with housekeeping - This Premier Inn has recently had redundancies and unfortunately this may have impacted service.