Premier Inn Harrogate South

We don’t normally take the time to leave reviews when we stay…but this time around we really wanted to share our experience. We were staying from 18th July till the 20th. Firstly we would like to say a massive thank you to Anhar (duty manager) and David for all of their help and truly show our appreciation! These guys went above and beyond to help our family out after a massive mix up with our booking ( a mistake on our part) they saved the day and helped calm our nerves, they honestly couldn’t have been more helpful and continued to check in on us even after we got settled into our room! Anytime they would see us out and about the hotel they would take the time to stop and check in on us and make sure everything was okay and we had everything we needed, so for that we would like to thank them for making our stay as comfortable as possible! Secondly to the staff in the restaurant for working hard to accommodate us, you all have made us very grateful for all of your hard work and dedication to the guests and just wanted to say you all haven’t gone unnoticed! We would definitely recommend this hotel and we are looking forward to our next visit in the near future.

we arrived and had a 10 minute wait at an empty reception to check in. the room was dirty for example a desk fan provided left a brown ring of dust on the shelf where this obviously had not been cleaned for months. blew dust all around the room as it was caked in filth. The desk draw was full of crumbs and the chair was tired and stained. There were pillows in a bag just stuffed under the bed and the plug in the sink got stuck so we couldn’t drain it. bar had bare minimum on offer due to contractors working in the restaurant. when coming down in the lift we saw a sign that said there would be no water from 10am to 3pm.

Very poor experience. We have stayed at many Premier Inns and this was by far the worst we've stayed in. Very outdated and grubby. Our room (120) had a toilet with a leak and there was a puddle of water around it on the floor. When we complained the person on duty said they had no spare rooms, no manager available and no maintenance person. So we had to place towels around the loo to stop the flow. The next morning I spoke to the duty manager who was able to give us a new room as someone had checked out. It was obvious that staff knew the leak was an ongoing problem as no one asked to come and see it. The manager seemed to be of the opinion that a higher level of management keep allowing the room to be booked despite the leak. The restaurant was not very clean, had sticky floors and tables. Seemed to be understaffed. Only disgustingly weak filter coffee was available for breakfast and food had to be ordered rather than the usual buffet. Orders were often jumbled. There was no wholemeal bread available on Sunday morning at 8.45am. Rooms have no AC but there were fans. This hotel seriously needs to be closed and refurbished.

Arrived at the hotel 4:30pm on a Saturday. Bar doesn’t open until 5pm. Food not served until 6pm! So had to find somewhere nearby to get a snack. Not welcoming after a long drive Shower gel not replenished in the bathroom (the bottle is attached to the wall) Sink plug stuck in the closed position. The receptionist had to attend ours and other guest rooms with a screwdriver to open the plugs. She said the warm weather was causing the problem. Once sorted, it happened again, so we could only use the sink once, and left it blocked with dirty water when we checked out. As a previous reviewer stated, the water temperature in the shower repeatedly changed from hot to cold. Keeps you on your toes to prevent being scalded! No aircon in the room. Just a small desk fan. You have to upgrade to a premier room for aircon. So we had an uncomfortable, humid nights stay. At breakfast in the restaurant there was food debris left on the carpet under our table. Just one member of staff doing everything. The hotel has a neglected, empty atmosphere. The location suited us by I would look elsewhere nearby next time.

Booked Room a year ago, when I booked in I was not welcomed. When I queried the price as it was not what I was quoted I was dismissed. The room is clean but basic. We normally stay elsewhere, stayed here so we could walk in and didn't have to leave early or drive. We will not make this mistake again.

Oh dear Premier Inn, Harrogate. We stayed thoughts in a premium room. On arrival, no hot water which wasn't rectified until Friday late afternoon too late for a shower before going to a family wedding. The toilet leaked, which I reported 3 times. Both exterior and interior really shabby, bins over flowing and rubbish in the shrubbery. Our room was not refreshed with supplies, coffee and bottled water, so I had to ask. Breakfast was not good value or indeed of a decent quality and staff were somewhat lacking in customer service skills. However, there is a great Italian Restsurant next door.