Holiday Inn Express & Suites Houston North I-45 Spring

Great hotel

非常不錯的，值得推薦

很好很方便

I stayed 3 days and had a terrible experience. I was moved three times: the first two rooms had broken heaters, and the third finally had heat but the appliances didn’t work and the in‑room phone was broken. The hotel was dirty—filthy showers with dirt running off, old coffee in the sink, and black mold. The morning front‑desk agent, Jerry, was unprofessional—constantly outside on smoke breaks, ignoring calls, and even bringing friends to hang out while on the clock. At 11:45 AM (before checkout) I asked to extend one more night due to my disability (heart condition) and the Houston heat. He refused and threatened to call the police at noon, even while other guests were still checking out. Customer service later confirmed rooms were available. This violates the Americans with Disabilities Act (ADA), which requires businesses open to the public to make reasonable accommodations for disabled guests. It also violates public accommodation and consumer protection laws by denying service in a discriminatory and harmful way. Jerry showed no concern for my health or safety, even though I clearly stated I was disabled and at risk. I will be taking legal action so that this never happens to another guest with health issues. I’m a Platinum Priceline member and will never return. Avoid this location if you expect cleanliness, working rooms, or lawful treatment.

This property was definitely not what we expected. The room appeared clean but had a horrible stench. It smelt like cigarette smoke, mildew/musty. We stayed one night bc it was super late. We tried to change hotels but unfortunately the hotel would not refund us. We left anyways and ******* was nice enough to give us a small voucher to book another facility. Will not book again.

This is my go to hotel in the area. The rooms and the rest of the hotel are always clean and the staff is very friendly.