Splendid Star Grand Hotel Hanoi

1花費:我是花費1417 RMB訂的一件至少20m²的房間（如圖1），但該酒店卻安排了一間不足15m²房間給我入住（如圖3），對於酒店收取如此高昂的費用，卻安排這種房間，難以理解; 2.環境:房型小（如圖3，除了床，衹留有過道行走）、環境差（如圖4，梳粧台還留有上一位客人的內褲），到處都是污垢，房間內還有異味完善，隔音效果也奇差無比; 3.服務:晚間找到酒店前台，説明以上第二點情況，酒店晚間的負責人（男，約莫40歲出頭，衹有這個傢伙，其他服務員都還好），直接回復讓我們去睡馬路，態度極其惡劣，這種人怎麼能在服務業做到主管職？？？ 總結一下: 收費高:這種酒店環境（類似國內的如家快捷賓館）配不上; 房型不匹配:房間安排與app圖片嚴重不符，能騙一個是一個; 環境臟亂差: 服務態度惡劣:酒店的夜班主管，服務態度極其惡劣，叫囂讓我們睡馬路？ 1. Cost: I booked a room of at least 20m² for 1417 RMB （as shown in Figure 1）, but the hotel arranged a room of less than 15m² for me （as shown in Figure 3）. It is unacceptable that the hotel charged such a high fee yet provided such a room. 2. Environment: The room was small （as shown in Figure 3, with only a walking aisle besides the bed） and in poor condition （as shown in Figure 4, the dressing table still had the previous guest’s underwear left behind）. There was dirt everywhere, an unpleasant odor in the room, and the soundproofing was extremely poor. 3. Service: When I approached the front desk at night and explained the issues mentioned in point 2, the night manager （a man around 40 years old—he was the only problematic one, as other staff were alright） directly told us to "go sleep on the street." His attitude was extremely hostile. How can someone like this hold a supervisory role in the service industry??? To summarize: · Overpriced: The hotel environment （similar to a domestic Home Inn Express） does not justify the high cost. · Room mismatch: The room provided severely differed from the app images—a clear case of deceptive practices. · Dirty and messy environment: · Terrible service attitude: The night supervisor’s attitude was extremely rude, even suggesting we "sleep on the street."

Khách sạn nhiệt tình, tốt. Nhân viên Jacky Hoàng thân thiện

Perfect hotel in Hanoi when we stay this place the staff very kindly and helpful, location and breakfast very good especially the Jacky always make us feel like stay at home we have kids they looking after my son nice we come back and recommend