Hanoi Victor Gallery Hotel & Spa arvostelua

Was disappointed that they left the house keeping trolley & linens right in front of our entrance door for the last 5 days & it was until the last night of our stay that they have moved it. It would be great if they have not left it on the first day as it was a real eyesore. Not the best hotel in the area but it was ok. Staff very helpful. Hotel may be 4* when it was new but now it needs lots of TLC to make it a 4*. Staircase must be hazard free at all times

差評。定的本酒店，前台以客滿為理由（已經提前預訂，不應該出現這種問題），把我們安排到另外酒店，另一個酒店明顯差很多。前台也沒有任何補償，差評

Perfect location for shopping & foodies all by walking distance. Convenient to grab if needed to go further distance.

前台服務態度很惡劣，像你欠他錢似的！明明是有延遲退房2點的服務，結果第二天要退房時，因為沒有房給顧客導致12點整打電話催促多次，把我吵醒，床是2間拼接的，老破舊，雖然河內很正常，但是這家是我有史以來接觸到河內服務最差，設施也就那樣，請避雷

虛假宣傳，説是2024重新裝修，其實沒有，去河內那麼多次，感覺最不好的酒店，房間一股味道，下次絕對不會再住。就是國內普通100多的酒店，説是4星,太假了！

酒店很不錯，位置很好就在老城區，距離機場也不算太遠，前台服務人員特別熱情，周圍吃得也很多，希望以後再次入住

此酒店真的太差我们入住时他们講没有房了，给我们換到他们对面同一集团的新酒店但只能给你们3个房我们訂的是千个房，没辦法我先叫客人住下3个房，剩下的房他說没辦法只能退款到携程去，我们是13号住到15号后再入住的客人当时房间有很大问题我与他们講16号再入住請给别的房间他们也答应了，最后才了解那天附近的房價都壳的高価，那新住的房间客人入住后要洗澡没有熱水客人想太晚的关系没熬水等早上再洗，早上起来也没熱水等吃完早餐后上耒應該有了，但上耒后連自耒水都断掉了，下到前台问為什么没水，前台的回答新酒店的水道没弄好在修理没辦法供水，客人連牙都都没能刷，在回程的飞机上被客人骂了3个多小时， 我住的酒店是你们帮訂的费用在前台付了2665000越南幣，為了携程的名声希望你们不要再壳此酒店了没有商业道德

We liked the room and the service. Our bed is comfortable and the rooms seems new. Staff are very helpful. We were allowed to check in at 10am without any extra charges. The hotel is perfectly located at the old quarter and everything is pretty much in walking distance. Would love to stay here again.

酒店不錯 附近吃的也多 離景點也近

Hotel Location is very bad,room very old.customers services not good at all.With inform hotel in advance,the hotel no refund at all.Very bad hotel in hanoi. 河內最差酒店，提前離店拒絕退款，千萬不用通過攜程預訂，他們衹會甩鍋，頻繁的電話騷擾目的就是豪不負責任的告訴你他們毫無辦法。

位置很好，服務不錯，但是飯店有一股霉味，房間也是有霉味，採光不好，裝修老舊，廁所有一股下水溝的味道，早餐種類很少，也不是很美味。

Nhân viên nhiệt tình, thân thiện, nhẹ nhàng. Phòng sạch sẽ, yên tĩnh

房子位置很方便

環境較佳，位置好。