Splendid Hotel & Spa

I chose this Hotel because of the location which is very near or facing Hoan Kiem Lake. Unfortunately upon arrival at the hotel (which we waited for 30minutes as front desk is not on her position) the front desk informed us that the guest occupying the room where I booked is at the hospital due to medical emergency, which i think is a scam because i backread all reviews on this hotel and they're telling the same "excuse" which really pissed me off. They "endorsed" us to their sister hotel which is in a courtyard. Also instead of booking taxi to pick us up on the original hotel, the staff just let us walk with our luggage!!!! So much hassle!!! I was about to cancel the reservation but there's no available hotels near hoan kiem lake that day so we just decided to stay. The room is spacious and clean. Good thing their breakfast is delicious else we will really ask for refund. However the location of the hotel is in the courtyard, so whenever we book for grab pickup or when the tour guide will pick us up. We have to walk 200-400meters just for the meetup. We also often cancel grab pickup due to location issues. Advice: Make sure to contact the hotel first and have assurance on the hotel location you will be assigned to before booking. Else you will experience the same fate as ours.

I couldnt live in this hotel as they had no room because of some medical accident with a guest. They tried to fix this problem providing me another hotel. New room in another hotel neardby was on the 1st floor and had no window. The girl employee was nice fixing that but experience wasnt nice. Hope other guests wont face this problem.

Небольшой и очень уютный отель с приветливым и заботливым персоналом. Удобные кровати, сантехника в хорошем состоянии, возможность получить разнообразные спа-процедуры. Великолепное расположение: рядом с Озером возвращённого меча и Dong Kinh Nghia Thuc Square, однако немного в стороне, что обеспечивает покой и комфорт. В минутах ходьбы имеются кафе, банкоматы, остановка автобуса Hanoi City Tour.

予約の場所と違う200m程先の湖に近い系列ホテルに連れて行かれましたが全く問題ありません。フロントの対応も丁寧です。ホテルは新しく、部屋も広く清潔でフロントの皆さんの対応も最高でした。翌日、早朝帰国で5時に空港までのタクシーが必要で、現金残が少なくgrabでと思いましたが、フロントで予約をして、カードもOKで、値段も安く済みました。翌朝の引き継ぎもしっかりして、さらに朝食より早かったのでテイクアウト3人分に、ニューイヤーのお土産まで頂きました。またぜひ利用したいです。ありがとうございました。

A great place to stay! Staff were fantastic, everything is super close

Given a upgrade to another hotel free of charge