Capella Hanoi arvostelua

Majoituspaikan vastaus: Dear Danica,We’re truly touched by your thoughtful reflections on your recent stay at Capella Hanoi. It’s wonderful to know that the experience exceeded your expectations and made every moment—and every detail—feel worthwhile. From the curated in-room comforts to the all-day culinary offerings and personalized service, we’re delighted that you felt right at home throughout your visit.Your recognition of the small touches, like the sleep-aid aromatherapy and organized charging cable, means the world to us - these thoughtful gestures are exactly what we hope will bring an extra layer of comfort to your stay at Capella Hanoi.Thank you once again for your generous words. We look forward to welcoming you back for another restful and indulgent escape.In Appreciation,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed your stay in our one of our beautiful suites on the 5th floor, trust that the enchanting Juliet balconies and the suite’s unique ambiance allowed you to truly feel the charm and romance of Hanoi. It’s wonderful to know that the atmosphere and the drink selection during our evening ritual - Jazz Soire made your evenings special, and we’re especially touched that the Pho we served left such a lasting impression.Your kind words mean the world to us, and we’re honored to have been part of your most memorable experience in Hanoi. Hope to welcome you back soon for more treasured moments at Capella Hanoi!Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,We were delighted to have the opportunity to extend an upgrade during your recent stay at Capella Hanoi.It means the world to us to know that you enjoyed both the service and the accommodation.We sincerely hope to have the pleasure of welcoming you back in the near future.Best regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for your kind words! We’re so happy to hear that you enjoyed the hotel, our service, and the location - your appreciation means a lot to us.We hope to have the pleasure of welcoming you back to Capella Hanoi in the near future for another memorable stay.Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,I am pleased you seemed to enjoy your stay with Capella Hanoi. Comfortable accomodation and excellent service are the two keys that help us to win over our guests. Thank you for your kind rating and we look forward to your next visit to create even more memorable experience in the near future.In Appreciation,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Chen,It brings us great joy to learn that your recent experience at Capella Hanoi was stellar. We're thrilled to see how much you enjoyed the thoughtful turn-down service — we trust it added comfort to your evenings and helped you rest well throughout the night.It’s also wonderful to know that you appreciated the solid training and professionalism of our team. Our passion for culture and service excellence drives us to create meaningful moments and deliver authentic experiences.Thank you for bringing the condition of the pool ceiling to our attention - indeed, we've already put this point into our renovation plan and we hope the next time you come back, the pool will be in a perfect condition. Look forward to welcoming you back for another impeccable stay.In Appreciation,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,We're overjoyed that you appreciated your experience at Capella Hanoi and can't be more proud for such gorgeous feedback you gave us. We strive every day to provide the finest personalized service and facilities and I am happy we delivered on those expectations. Looking forward to seeing you again anytime soon. In Appreciation, Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for taking the time to share your thoughts. While we're delighted that you appreciated our made-to-order breakfast and found our facilities to reflect the value we aim to offer, we're truly sorry to learn that your service experience did not reflect the warm and personalized hospitality we are known for.At Capella Hanoi, we take great pride in creating meaningful connections with our guests, and your feedback reminds us that consistency is key in every interaction. Please rest assured that we are taking your comments seriously and will revisit our approach to ensure every guest feels genuinely welcomed and cared for, from the very first moment of arrival.We truly hope to have another opportunity to restore your confidence in us and deliver the thoughtful service many of our guests have come to love.Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,We absolutely enjoyed reading your favorable comments about our Phở and wonton noodle - which are made using cherished recipes from Madam Ánh Tuyết, a celebrated Hanoian culinary artisian.Nothing is more relaxing than sitting by the window, starting the day with a warm cup of coffee and a flavorful bowl of Phở while listening to the rhythm of life passing by on the streets, right?Thank you for choosing to be our guest at Capella Hanoi and we can’t wait to welcome you back for another memorable experience.Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing such a thoughtful and detailed review of your stay. We’re thrilled to know that our meticulous service made a positive impression right from the moment you arrived.We’re glad you enjoyed the Living Room’s offerings throughout the day, including the Sweet Delight time and the lively atmosphere during Jazz Soiree. It’s wonderful to hear our team’s enthusiasm and attentiveness stood out and that they could assist you even after checkout with your luggage transfer.We’re also pleased you had the chance to explore the swimming pool area and found the treatment rooms in Auriga Spa and Wellness are exciting. Your kind words about our hotel and service truly mean a lot to us.We look forward to welcoming you back for a longer stay next time!Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Valued Guest,Thank you so much for your lovely feedback! We're delighted that you enjoyed the unique design of each floor and the little touches — like our Capella's signature scent — that make the experience special. It’s wonderful to know we could surprise you in such a pleasant way. We truly look forward to welcoming you back again soon! Warm regards,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Yindumasuolayo,Your 5* rating to Capella Hanoi is highly appreciated. We hope to have a chance to welcome you back soon. Warm regards, Hildegard Anzenberger General Manager

Majoituspaikan vastaus: Dear Sean G,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with Capella Hanoi - from the location and design to the attention to detail and especially the service. It truly means a lot to our team. We couldn't agree more - one night is never quite enough, and we’ll be delighted to welcome you back for a longer, even more memorable visit next time!In Appreciation,Hildegard AnzenbergerGeneral Manager

Majoituspaikan vastaus: Dear Huangtutu,Reading your review warms our heart and motivates us to strive to go above and beyond what we are doing. Your kind words captured the essence of the unforgettable experience we aim to create for our guests at Capella Hanoi. Thank you so much for being our guest and we eagerly await your kind return. In Appreciation,Hildegard AnzenbergerGeneral Manager