Grand Mercure Hanoi arvostelua

Majoituspaikan vastaus: Dear guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Sincerely,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Sincerely,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Kangchih,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Sincerely,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear y.T.m.NThank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming you back soon.Sincerely,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear valued guest,Thank you for your kind words! We’re delighted that you enjoyed your Executive Suite stay, the warm service, and the special anniversary surprises. It’s wonderful to hear that our team made your celebration even more memorable.We look forward to welcoming you and your girlfriend back for another great stay!Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Hellolewis333,Thank you for sharing your thoughts on your recent stay. We’re glad you found the hotel’s design modern and our reception service comfortable. Your feedback on service flexibility and room size is truly appreciated, and we will take it into consideration for future improvements.While our location offers a unique cultural experience near the Temple of Literature, we understand that dining and shopping options may require a short walk. Our team is always happy to provide recommendations to enhance your stay.We appreciate your insights and hope to welcome you again for an even better experience. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your kind words and for sharing your experience with us. We are delighted that you enjoyed the cleanliness, design, and comfort of our rooms, as well as our facilities and service. Your satisfaction is our greatest reward.We understand that dining options around the hotel may be limited, and we would be happy to recommend nearby restaurants to enhance your experience. Please feel free to reach out to our team for personalized suggestions.We truly appreciate your feedback and look forward to welcoming you again in the future.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. While our hotel is not located in the Old Quarter, we take pride in offering a tranquil and culturally rich setting next to the historic Temple of Literature. For your convenience, our team is always happy to assist with transportation arrangements or recommend nearby attractions to enhance your experience.We appreciate your insights and hope to welcome you again in the future. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Mr. Huang,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, convenient location, facilities, and service at Grand Mercure Hanoi. It is especially rewarding to know that our front desk team was able to assist you and make your experience even more enjoyable.Your kind words and recommendation mean a lot to us, and we truly look forward to welcoming you back on your next visit. Should you need any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Mr. David,Thank you for sharing your thoughts on your recent stay. We’re glad you enjoyed the hotel’s location and its proximity to various embassies, offering a unique cultural perspective. It’s wonderful to hear that you explored the nearby Michelin-starred Vietnamese restaurant—Hanoi has so much to offer in terms of culinary experiences.We appreciate your feedback and look forward to welcoming you again for another memorable stay. Please feel free to reach out if we can assist you in any way.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Mr. Yan,Thank you for sharing your experience with us. We’re glad you found our facilities satisfactory and enjoyed the hotel’s location near the Temple of Literature. We understand that Hanoi’s traffic can be quite challenging at times, but we hope the convenience of nearby attractions made exploring the city enjoyable.It’s wonderful to hear that you had a great time swimming on the rooftop in the morning sun—our Sky Bar truly offers a unique and refreshing experience.We appreciate your feedback and look forward to welcoming you again for another enjoyable stay. Please don’t hesitate to reach out if we can assist you in any way.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear guest,Thank you for your valuable feedback. We are delighted to hear that you enjoyed our hotel, breakfast, and service. Your kind words mean a lot to us.We sincerely apologize for any inconvenience caused by the noise in the evening. Please rest assured that we take your comments seriously and will look into ways to minimize any disturbances to ensure a more comfortable stay for our guests.We appreciate your insights and hope to have the opportunity to welcome you again for an even better experience. Should you need any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager

Majoituspaikan vastaus: Dear Mr. Wong,Thank you for taking the time to share your experience with us. We are pleased to hear that you had an excellent stay and appreciated our room layout, comfortable bed, air conditioning, and breakfast selection. It is also wonderful to know that our reception, restaurant, and concierge teams provided courteous service.However, we sincerely regret the inconvenience caused by the initial room assignment and the noise from events on the 3rd floor. Please rest assured that we take your feedback seriously and will work on addressing these concerns to enhance our guests’ experience.We truly appreciate your insights and look forward to welcoming you back for an even more seamless stay. Should you require any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager