It’s a 2-star hotel (based on the number of stars displayed on its signboard). The facilities are ok. The staffs are friendly and helpful. I stayed there 3 nights and was given 2 nos of 350m water bottles per day FOC. The room service is free as I was told. The only opportunity for improvement that I could see is the water heater in my room. The hot water didn’t come out consistently throughout. It was running a while only then the water become cooler, but I guess not all rooms have this problem. Overall, I’m having good experience here. Will book it again if I go to Hanoi next time