Hotel cancelled my booking even though I sent a message to inform that I will be late. Hotel replied via WhatsApp with the gate entry, room no. & WIFI details. Upon arrival, my room was given to another person, then claimed that I had not paid and then suggested an alternative hotel in a dark alley. This is outrageous as the accommodation was confirmed and paid in well in advance.
Käännä
Majoituspaikan vastaus: Rất mong bạn thông cảm, tại hôm đó khách sạn chúng tôi bị over book nên tôi đã chuyển bạn sang một cơ sở khác của chúng tôi cạnh đó. Rất mong nhận được sự cảm thông của bạn
Automatic check-in model facilitates guests to check-in and check-out very proactively. Hotel management really cares, cares about guest satisfaction. location near Underground Water Bus Station, Giap Bat bus station, convenient to move
Käännä
Vieraskäyttäjä
Majoittunut 2. 2023
Muu
5.0/5
Ylivertainen
Lähetetty 9.3.2023
The hotel is great. polite staff, near market and residential area. Guests can check in with a password. The mattress is very soft, I slept well. The food around is delicious. I will be back in the near future. Will recommend to friends