Hanoi Lakeside Premium Hotel & Travel

都已經確認過訂單了 當天要入住時，卻告訴我沒房間了，說是本來留給我們的房間冷氣壞掉了。。 真是很差的經驗

臨近還劍湖，樓下宵夜很吵鬧，沒有WIFI，前台也無法處理，整晚沒有網絡，無奈…

酒店性價比還算不錯

저렴하게 경유하고 가려고 예약했는데…제가 예약한 숙소는 찼다고 다른호텔로 갔어요. 근데 창문 하나 없는 꼭대기 방… 두명뿐인데 넓으면 뭐하나요… 그냥 좀 답답했지만 하루 묵고 간거라 별 이야기 안했습니다. 그래도 좀 찝찝하고 환기한번 안된 곳이라 별로였어요 ㅠㅠ 근처에는 먹을 곳이 엄청 많아요.

If you want to have a proper hot water shower, don’t forget to turn on the water heater.  There is drinking water and a microwave next to the reception. (public space) but 2 bottles of water are provided in each room. Basically there are only 2 rooms on each floor. Front side and back side of the building. Therefore, there is less noise from other guests staying in the next room, which is excellent as you don't need to hear the door banging sound. I stayed in a room at the backside for a night, so the room had no view as I could guess although there was a window. Also I stayed in a room at the front side for 2 nights, which had a city view from the window. Pros and Cons: Room at the backside doesn't have a view but it is bigger and every piece of equipment worked properly. There is a desk and 2 bedside tables but no view at all. It is very typical room in Hanoi. The Room at the frontside has a city view but much smaller,(narrower to be exact)  than the one on the 2 nd floor. Luckily I had a room on the top floor but the showerhead was broken.  There is no bedside lamp although there are 2 bedside tables. I had to stand up when I wanted to turn off the light as the switch is located near the door.  Also I saw many ants, whereas I didn't in another room ( it was a room at the backside on the 2nd floor).  There is no desk in the room on the 7th floor.  The Top floor is the 7th floor. The lift goes to only the 6th floor, you have to step up the stairs to get to the 7th floor. (there are 2 rooms on the 7th floor. The other room on the 7th floor is very far. You won't hear anything from other guests.  The Toilet flush is very weak in the room on the 7th floor. The water was dripping from the AC and it went directly into my charging adaptor. Unfortunately the location of the socket was exactly en route of the dripping water and my adapter was receiving the water. As a result of it, my recharger was broken. (before that, a fuse was blown in the room. I had no idea why there was totally no power in the room when I was back from lunch...) Other than the above, other equipment is the same between the 2 rooms. Mini fridge, safe, electric kettle, huge TV, AC, bathrobe,,, etc but no tissue paper is provided. If I come back to this hotel, I definitely don't want to stay in the room on the top floor.  Very modern small hotel but you have to pay at the reception. I prefer CC payment through AGODA in advance so I don’t need to carry much cash. The location is excellent. There is a Circle K in front of the hotel. If I am not wrong, there is only one TV channel.  You can ask airport transfer for US$15 (from airport) ,  280,000 (to airport) The best room looks like #601, I never want to stay in 701.

Love this place Bryan the customer service manager was excellent really went out of his way to make sure that me and my family were comfortable. I also left my backpack in the lobby while I was checking out. He brought it to the airport and delivered it to me. Thank you, Bryan.