Ubuntu Homestay & Tours

Absolutely Disgusting — Avoid at All Costs I’ve stayed in many hostels while traveling, but this was by far the worst experience I’ve ever had. If I could give zero stars, I would. We woke up at 4 AM covered in bed bugs. Not just a bite or two—covered. We immediately took photos and brought it to the staff's attention, expecting at least a basic level of accountability. Instead, we were met with nothing but rudeness, negligence, and outright dismissal. The bathrooms were filthy—grimy floors, overflowing trash bins, and a constant stench that made it unbearable to use the facilities. It was clear that cleaning is not a priority at this place. Despite having photographic proof of the bed bug infestation and the horrific conditions, the hostel flat-out refused to offer any refund or even a sincere apology. We lost a night of sleep, our money, and any sense of safety or hygiene. The staff were not only unhelpful, but shockingly hostile. Their attitude made it clear that complaints are not just unwelcome—they’re ignored. This place has no regard for guests' health, well-being, or basic decency. Do yourself a favor: stay anywhere else. A park bench would be cleaner and more hospitable than this disgrace of a hostel.

The floor was dirty, the bathroom didn't really drain the water so it was constantly wet floor. Bed sheets had stains on it. But the AC and hot water worked. The thing that bothered me was there was no human contact, there was no reception. Communication on WhatsApp worked alright, but since this hostel also does tours, the people to talk to about the tours are just not there.

Horrendous- avoid Not only was this by far NOT the cheapest option, our experience was horrible. Room was disgusting, sheets had not been changed in what looked like weeks, pillows were practically none existent, bed caved in the middle, toilet leaking, no room what so ever for luggage (backpack), down the middle of a dirty alley way, no customer service. Got woken up at 11:30 pm on our second night demanding money after not seeing anyone at reception during our three day stay. Having an early night to be up at 5am, we were rudely woke up by staff. Felt uncomfortable and dirty the whole stay, would have booked elsewhere had we known and unfortunately couldn’t find another room or we wouldn’t have stayed at all. Only positive was the location, only a few minute walk to the centre, but the paper thin walls aren’t great if you’re wanting some sleep

Pensant réserver dans une auberge ..la qualité est déplorable ! Chambres pas au même niveau que l accueil (800m) on n’a pas vu la terrasse ni le petit déjeuner ! La chambre familial : de la moisissure,une grosse fuite d eau à tremper le lit double La douche : froide Logement sale !au vue de ce qu on peut Trouver au Vietnam ,il est à fuir.

By far the worst room I’ve ever stayed in. My hubby is usually easy, but this time he got so disappointed that he told me to leave a review. We booked a room in advance, and called the owner about our time of arrival. But when we got there, we were told the place had no room left and we had to walk 350m to another place also belonging to them. Our room was on the 5th floor, we had to climb all the way up on very narrow stairs, while I was carrying my baby. Our room’s condition was much worse than thr picture: half of the wall was damp, cracked concrete, poorly painted walls, …What’s more, there was rat poo on the bd sheet. I think with the way this place advertise so falsely, no one visited will go back ever again. Also, the price wasn’t cheap. Phòng tệ nhất mình từng ở, và cả chồng mình là một người rất dễ tính, cũng nói vậy. Phòng có hai giường gỗ kê vuông góc với nhau. Tường có một mảng rất to bị ẩm, nhìn rõ đổi màu. Thềm nhà tắm sứt mẻ. Trần nhà nhìn như nứt đến nơi. Địa chỉ thì hiện là 139 Hàng Bạc, nhưng khi đến nơi thì lại phải đi bộ sang Hàng Bè mới có phòng. Phòng ở tận trên tầng 5, cầu thang chật hẹp khá nguy hiểm khi mình còn phải địu em bé đi lên nữa. Trên giường có cứt chuột luôn trời ơi. Nói thật là phòng đá ph0 còn đẹp hơn ấy mọi người ơi.

I was given a ridiculously tiny room. The hygiene of the shower room was THE WORST, and there was a GAP in the wall that between room and hallway, and bugs came throught in endlessly. I mean, It was not a gap ON the wall, but the wall was not properly attached to the ceiling and floor in the first place. As of mid-november, more than 20 flies had to be caught per shower, and the water pressure was not satisfactory at all. In the bathroom, ofc there was no hot water (even tho i turned the heater on) and amenities. The floor was full of sand and dust. The bedding was strangely thin and of poor quality. It was so small that i couldnt get around the room that i had to do everything on the bed. There was no room for even changing clothes lol. Ofc no closet, ofc no table, ofc no window, ofc no privacy Sometimes other travelers opened my room thinking it was a public restroom. HOW ON EARTH CAN EVERYTHINF BE SO BAD? The bathroom was right next to the warehouse of the building, and the glass between them is translucent, so privacy is not guaranteed. It is a room made by installing a temporary wall in the original corridor, and the lights and noise coming from the corridor interfered. (Still cant understand. The walls and the ceiling/floor were separated. If i touched the temporary wall even a little, im pretty sure it would collapse into the hallway.) I made a reservation with agoda, but the host told me the hotel wasnt connected to it, so i had to pay in person. So why were they made available for booking in agoda? Smh. The rooftop on the fifth floor was noisy and smelled all sorts of things. And also it seemed like the children were living. It is a completely uneducated environment fr. It says that there is a host who can speak eng, but it was not. They could understand me around 50% only. If I can, I would like to turn back the time and go back to just before I book this accommodation.