First Eden Hotel - Hang Bun

We stayed at this hotel as part of a tour in Vietnam. While the hotel was fairly clean and the staff were polite, the overall experience was quite unusual. We arrived in Vietnam at midnight and reached the hotel around 1am. The entire lobby was in complete darkness, making it difficult for even our bus driver to locate the entrance. When we finally got in, we found the staff asleep on the floor and sofas in the reception area. They quickly got up and were helpful, but it was definitely unexpected and not something we’ve experienced before. After checking in, some of us wanted to head out to find a nearby minimart, but we discovered the front doors were locked and the reception team had gone back to sleep. We were essentially locked inside, which felt very strange and a bit unsettling. The rooms were basic but in need of a more thorough clean — the floors and cabinet edges were quite dusty. On our second night, the room had been serviced, but the blanket was tucked in upside down, which left us confused. Breakfast was simple and adequate, with a small range of Western and Asian options, though nothing stood out. On the positive side, the hotel is in a strategic location with plenty of cafés and restaurants within walking distance, which made exploring the area much easier and more enjoyable. In summary, the hotel is okay for a short stay if you're not expecting too much — it’s clean enough, in a great location, but the service and overall experience could definitely be improved.

Tôi đã ở đây 2 đêm cùng bạn gái và trải nghiệm rất là tuyệt. Nhân viên rất là thân thiện hỗ trợ chúng tôi rất nhiệt tình. Vì trí phù hợp để đi chơi quanh Hà Nội. Phòng ốc được dọn rất là sạch sẽ, khách sạn sạn có dịch vụ thuê xe máy và giặt là, cách phố đi bộ đêm khoảng 800m

Hotel good location everything around you, near by West lake and Ho Chi Minh mausoleum, 5 minutes to old quarter. Room clean and comfortable, staff helpful and friendly. You can book tour from travel dest ( Halong bay, Hoa Lu Tam Coc, Sapa). High recomend this hotel.