Majoituspaikan vastaus: Dear guest,Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and we thank you for your feedbacks. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back Somerset Hoa Binh Hanoi.Yours sincerelyQuang
seby1013
Deluxe Studio
Majoittunut 6. 2025
Liikematkustaja
49 arvostelu
9.5/10
Mahtava
Lähetetty 13.7.2025
깨끗하고 조용합니다.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your review. We are happy to have met your expectations in service and quality standards.We thank you again for your valued patronage and look forward to welcoming you back.Best regardsQuang
Xiexienimenyizhiyilai
Studio Executive
Majoittunut 6. 2025
Liikematkustaja
3 arvostelu
10/10
Ylivertainen
Lähetetty 9.7.2025
Very good very good
Käännä
Majoituspaikan vastaus: Dear GuestThank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi! It is very encouraging for us to know that you had several delightful moments during your stay.We look forward to welcoming you back.Best regardsQuang
CHIHIRO
Studio Executive savuton
Majoittunut 4. 2025
Liikematkustaja
14 arvostelu
10/10
Ylivertainen
Lähetetty 28.6.2025
長期滞在しましたが、清潔で対応もよかったです
次回も利用します
Käännä
Majoituspaikan vastaus: Dear Chihiro san,Thank you very much for taking the time to share your feedback. We are pleased to hear that you found your stay comfortable, and that our cleanliness and service met your expectations. It will be our pleasure to welcome you back to Somerset Hoa Binh Hanoi on your next visit.Kind regardsQuang
Anonyymi käyttäjä
1 makuuhuoneen Deluxe-huone, savuton
Majoittunut 5. 2025
Liikematkustaja
119 arvostelu
10/10
Ylivertainen
Lähetetty 25.6.2025
매우 편안하고 청결한 비지니스형 호텔 입니다.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback. We are delighted to know that you found Somerset Hoa Binh Hanoi to be a comfortable and clean business hotel. Your recognition is truly appreciated, and we look forward to welcoming you again in the near future.Warm regardsQuang
Beijiaxiansheng
Studio Executive
Majoittunut 2. 2025
Liikematkustaja
32 arvostelu
10/10
Ylivertainen
Lähetetty 21.6.2025
乾淨,性價比極高
Käännä
Majoituspaikan vastaus: Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back Somerset Hoa Binh Hanoi! Yours sincerely,Quang
E. Gabriel
2 makuuhuoneen Executive
Majoittunut 4. 2025
Perhe
29 arvostelu
10/10
Ylivertainen
Lähetetty 6.6.2025
Nice people
Käännä
Majoituspaikan vastaus: Dear E.GabrielThank you for sharing your positive stay experience with us! We are happy to have met your expectations in service and quality standards.We thank you again for your valued patronage and look forward to welcoming you back. Best regards. Quang
Majoituspaikan vastaus: Dear TerryThank you for taking the time to share your experience with us. I'm truly sorry to hear that your stay did not meet your expectations.We understand how important comfort is—especially when traveling with a baby—and I regret that the room layout and bed size caused you discomfort during the night. Your feedback about the room design is very helpful, and we’ll be reviewing it with our team to see how we can make improvements.I’m also sorry to hear that the breakfast arrangement and the service at our front desk were not up to standard. Holding your baby while managing tasks should never have been something you had to do on your own—we clearly missed an opportunity to support you, and for that, I sincerely apologize.We appreciate you bringing these issues to our attention. Please know that your comments are being taken seriously, and we’ll use them to guide improvements in both our facilities and our service. Should you consider staying with us again, we would love the chance to provide you with a much more comfortable and welcoming experience. Warm regards. Quang
Vieraskäyttäjä
Deluxe Studio
Majoittunut 3. 2025
Perhe
1 arvostelu
10/10
Ylivertainen
Lähetetty 22.5.2025
Service was good and stay is also good.
Käännä
Majoituspaikan vastaus: Dear Valued Guest. Thank you for your kind review! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back Somerset Hoa Binh Hanoi. Best regards. Quang
Majoituspaikan vastaus: Dear Guest. Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back Somerset Hoa Binh Hanoi.Yours sincerely,Quang
Majoituspaikan vastaus: Dear guest. Thank you for taking the time to share your stay experience at Somerset Hoa Binh Hanoi!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Somerset Hoa Binh Hanoi. Best regards. Quang
Vieraskäyttäjä
2 makuuhuoneen Executive
Majoittunut 4. 2025
Liikematkustaja
1 arvostelu
9.5/10
Mahtava
Lähetetty 3.5.2025
服務,衞生都很好,位置,缺點就是空調噪音太大
Käännä
Majoituspaikan vastaus: Dear CustomerIt was a great pleasure having you stay at Somerset Hoa Binh Hanoi. Thank you for sharing your feedback about your stay experience with us. We have noted your observations and suggestions for improvement to air conditioner is too noisy. We will certainly take them into account when we review with the respective team members for improvement. Thank you & best regards. Quang
毛叔
2 makuuhuoneen Executive
Majoittunut 3. 2025
Liikematkustaja
5 arvostelu
10/10
Ylivertainen
Lähetetty 15.4.2025
便宜,乾淨方便
Käännä
Majoituspaikan vastaus: Dear Guest. Thank you for your feedback. We are happy to meet your expectation and service. We look forward to welcoming you back Somerset Hoa Binh Hanoi in near future. Best regards. Quang
AN LE VAN
1 makuuhuoneen Executive
Majoittunut 2. 2025
Liikematkustaja
35 arvostelu
10/10
Ylivertainen
Lähetetty 14.4.2025
Sạch sẽ, đẹp, tiện nghi. Nhqng ăn sáng thì ngày nào cũng như ngày nào, không đổi món, hoặc đổi rất ít.
Käännä
Majoituspaikan vastaus: Dear Mr AnIt was a great pleasure having you stay at Somerset Hoa Binh Hanoi. Thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the breakfast is the same every day, no change, or very little change . We will certainly take them into account when we review with the respective team members for these improvements. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerelyQuang
kim
1 makuuhuoneen Deluxe-huone, savuton
Majoittunut 2. 2025
Liikematkustaja
24 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 13.4.2025
하노이 방문시 자주 방문하는 호텔입니다
Käännä
Majoituspaikan vastaus: Dear Ms/Mr KimThank you for always returning to Somerset Hoa Binh Hanoi when you are in We are happy to read that we have met your expectations. Our team works hard to deliver personalized experiences for all our guests and hearing of your fond memories while staying with us really brightens our day. Thank you again for selecting us as your preferred accommodation of choice for your and we look forward to welcoming you back soon!Quang