Sofitel Legend Metropole Hanoi arvostelua

Majoituspaikan vastaus: Dear Coeyko,Thank you for your kind words and for sharing your wonderful experience at Sofitel Legend Metropole Hanoi. We are delighted to hear that our team made your stay memorable and that you felt truly special during your time with us. Your appreciation for our staff's hospitality is greatly valued, and we look forward to welcoming you back in the future to create more unforgettable moments.Best regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的賓客：感謝您的寶貴回饋。我們很高興得知您在河內索菲特傳奇大都會酒店度過了一段美好的時光。您的滿意是我們最大的獎勵，我們期待著不久的將來再次歡迎您。此致，George Koumendakos總經理Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們設施、衞生和環境的讚美之詞。我們很高興得知您在索菲特傳奇美託波爾河內酒店的入住體驗積極愉快。您的滿意是我們最優先考慮的事項，我們期待着再次歡迎您光臨，度過另一個難忘的時光。此致，George Koumendakos 總經理 Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的 Haiwaixingkong，感謝您對我們中心位置和設施維護的讚賞。我們很高興聽到您享受了客房的寧靜。我們也非常感謝您對早餐選擇多樣性的回饋，我們將認真考慮您的回饋，並不斷提升賓客的體驗。您的滿意是我們的首要任務，我們期待在不久的將來再次歡迎您，享受另一個非凡的入住體驗。此致，George Koumentakos總經理 Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的賓客：感謝您抽空分享您的意見。對於您入住期間造成的不便，我們深表歉意。關於設施，我們承認部分設施已老化，我們正在積極改進，以提升賓客的體驗。您的回饋非常寶貴，我們將將其轉發給我們的維護和管理團隊，以便優先進行升級和維修。關於早餐提供的西瓜汁，我們很遺憾它未能達到您的期望。新鮮度和品質對我們至關重要，我們將重新審視我們的採購和儲存流程，以確保所有供應的食材新鮮且符合最高標準。我們感謝您的建設性回饋，因為它有助於我們發現需要改進的地方。請放心，我們將及時處理您的意見，以提升未來的賓客體驗。我們希望有機會再次歡迎您，並為您提供更優質的住宿體驗。此致，George Koumendakos總經理Sofitel Legend Metropole Hanoi-------------Dear Valued Guest,Thank you for taking the time to share your observations. We sincerely apologize for any inconvenience caused during your stay.Regarding the facilities, we acknowledge that some of our amenities are aging, and we are actively working on improvements to enhance our guests' experience. Your feedback is valuable and will be forwarded to our maintenance and management teams to prioritize upgrades and repairs.Concerning the watermelon juice served at breakfast, we regret that it did not meet your expectations. Freshness and quality are very important to us, and we will review our sourcing and storage processes to ensure that all items served are fresh and of the highest standard.We appreciate your constructive feedback as it helps us identify areas for improvement. Please rest assured that your comments will be addressed promptly to enhance future guest experiences. We hope to have the opportunity to welcome you back and provide you with an improved stay.Warm regards,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: Dear Yiek Ping Tony,Thank you very much for sharing your kind words about Sofitel Legend Metropole Hanoi. We are delighted to hear that you enjoyed your stay and found our location convenient and ideal for relaxation. Your appreciation motivates us to continue providing exceptional experiences for our guests. We look forward to welcoming you back soon.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的COCO-001，感謝您分享您在河內美憬閣傳奇酒店的最近入住體驗反饋。我們衷心感謝您的意見，並理解您關於獲取完整增值税發票的顧慮。請注意，您的房費是通過Trip.com結算的。作為預訂平台，Trip.com有責任開具相應的增值税發票。我們建議您直接聯繫Trip.com，以處理您的請求並獲取所需的文件。對於由此可能造成的不便，我們深表歉意，並感謝您的理解。再次感謝您選擇河內美憬閣傳奇酒店。我們期待未來能夠再次歡迎您的光臨。真誠的，George Koumendakos 總經理 Sofitel Legend Metropole Hanoi-----Dear COCO-001,Thank you for sharing your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We sincerely appreciate your comments and understand your concerns about obtaining a full VAT invoice.Please note that your room fee was settled through Trip.com. As the booking platform, Trip.com is responsible for issuing the appropriate VAT invoice. We kindly recommend that you contact Trip.com directly to address your request and to obtain the necessary documentation. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you once again for choosing Sofitel Legend Metropole Hanoi. We look forward to welcoming you back in the future.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們最近的服務所給予的讚美，尤其是在慶祝您婚 anniversary 之際。我們非常高興得知，我們團隊的貼心舉措，如花卉和巧克力，為您的體驗增添了難忘的回憶。我們的員工以提供個性化服務為榮，得知他們在您訪問期間給您留下了積極的印象，我們感到非常欣慰。您的滿意是我們最大的回報，我們期待再次歡迎您光臨，帶給您更多難忘的體驗。此致，George Koumendakos 總經理 Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的COCO-001，感謝您分享您在河內美憬閣傳奇酒店的最近入住體驗反饋。我們衷心感謝您的意見，並理解您關於獲取完整增值税發票的顧慮。請注意，您的房費是通過Trip.com結算的。作為預訂平台，Trip.com有責任開具相應的增值税發票。我們建議您直接聯繫Trip.com，以處理您的請求並獲取所需的文件。對於由此可能造成的不便，我們深表歉意，並感謝您的理解。再次感謝您選擇河內美憬閣傳奇酒店。我們期待未來能夠再次歡迎您的光臨。真誠的，George Koumendakos總經理Sofitel Legend Metropole Hanoi-----Dear COCO-001,Thank you for sharing your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We sincerely appreciate your comments and understand your concerns about obtaining a full VAT invoice.Please note that your room fee was settled through Trip.com. As the booking platform, Trip.com is responsible for issuing the appropriate VAT invoice. We kindly recommend that you contact Trip.com directly to address your request and to obtain the necessary documentation. We apologize for any inconvenience this may have caused and appreciate your understanding.Thank you once again for choosing Sofitel Legend Metropole Hanoi. We look forward to welcoming you back in the future.Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 親愛なるお客様へ、この度は、ソフィテル・レジェンド・メトロポール・ハノイにご滞在いただき、貴重なご意見をお寄せくださり誠にありがとうございます。これまでのご好評に心より感謝申し上げます。しかしながら、今回のご滞在が私たちの高い基準に達しなかったことを知り、深く遺憾に思っております。お部屋の変更やご宿泊に関するご不便、ご期待に添えなかったことについて、心よりお詫び申し上げます。特にお誕生日やプロポーズといった大切な記念日において、ご期待に応えることができず、大変申し訳ございませんでした。私たちは、お客様にふさわしい最高のサービスと快適さをお届けできなかったことを重く受け止めております。お客様のご意見を詳細に調査し、今後の改善に役立てるために、ご予約の詳細情報をお伺いしたいと存じます。これにより、状況を見直し、より良い体験をご提供できるよう努めてまいります。お客様のご意見は私たちにとって非常に貴重であり、スタッフ一同と共有し、サービス向上に努めてまいります。ぜひまたお越しいただき、私たちの真のホスピタリティと高い基準をご体験いただけることを心より願っております。改めて、ご意見をお寄せいただき、またご信頼を賜りましたことに感謝申し上げます。敬具ジョージ・クメンダコス総支配人ソフィテル・レジェンド・メトロポール・ハノイDear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Legend Metropole Hanoi. We genuinely appreciate your previous positive impressions, and it is with sincere regret that we learn your latest experience did not meet the high standards we strive to uphold.Please accept our deepest apologies for any inconvenience caused by the room change and for the disappointment regarding your accommodations. We recognize how significant these moments are, especially during such special occasions as your birthday and proposal, and we are truly sorry we fell short of delivering the exceptional service and comfort you deserve.We would like to gather more details of your booking in order to thoroughly investigate and address your concerns. This will enable us to review the circumstances and implement meaningful improvements to ensure a flawless experience in the future.Your feedback is invaluable to us, and rest assured, we will share your comments with our dedicated team to enhance our offerings. We sincerely hope to have the privilege of welcoming you back, so we may demonstrate our true standards of excellence.Thank you once again for your candid feedback and your continued trust.Warm regards,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 親愛なる貴重なお客様、私たちのホスピタリティに関する温かいお言葉をいただき、誠にありがとうございます。私たちは、卓越したサービスを提供することに大きな誇りを持っており、お客様のご期待に沿った体験をされたことを大変嬉しく思っております。お客様のご感謝の気持ちは、私たちのチームがすべてのお客様に素晴らしいサービスを提供し続ける励みとなります。次回の思い出に残る訪問を心よりお待ち申し上げております。敬具、George Koumendakosゼネラルマネージャー Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: 尊敬的客人，感謝您對我們歷史悠久的酒店的美好反饋。我們很高興得知您在索菲特傳奇大都會河內的體驗讓您感到滿意。我們的團隊致力於提供卓越的服務，並傳承我們酒店豐富的遺產。我們期待在未來再次歡迎您，享受另一次難忘的入住體驗。此致，George Koumendakos 總經理 Sofitel Legend Metropole Hanoi

Majoituspaikan vastaus: Dear Roberto,Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you felt comfortable and appreciated the genuine service from our staff. It is our goal to provide a five-star experience, and we are thrilled that our location and amenities contributed to your positive impression. We look forward to welcoming you back in the future.Sincerely,George Koumendakos General Manager Sofitel Legend Metropole Hanoi