Pullman Hanoi arvostelua

Majoituspaikan vastaus: Dear Feelleriya Shevyrina,Thank you for sharing your feedback regarding your recent stay at Pullman Hanoi. We appreciate your honesty and are glad to hear that you found the hotel clean and your overall experience satisfactory.We regret that the age of the property and the simplicity of the breakfast did not fully meet your expectations. Your comments are invaluable to us, and we have shared them with our management and culinary teams as we work to enhance the guest experience and align our services with the high standards of the Pullman brand.Your feedback helps us identify opportunities for improvement, and we are grateful for your input. We hope to have the opportunity to welcome you back in the future and provide an upgraded experience that exceeds your expectations.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our valued guest,Thank you for taking the time to share your feedback about your recent stay at Pullman Hanoi. We regret to hear that you found the facilities and hardware to be outdated and not up to your expectations. Please accept our sincere apologies for any inconvenience this may have caused during your stay.Your feedback is invaluable to us, and we would like to assure you that we are continuously working to improve our facilities and services to meet the evolving needs of our guests. Your comments have been shared with our management team for further review and consideration as we plan future upgrades.We truly appreciate your input and hope to have the opportunity to welcome you back in the future for a more pleasant and improved experience.Warm regards,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi

Majoituspaikan vastaus: Dear our valued guest,Thank you for your kind words about your experience at Pullman Hanoi. We are delighted to hear that you enjoyed the good environment and found our hotel to be a pleasant place to stay.Your intention to return means so much to us, and we are grateful for your support and trust. It motivates us to continue delivering exceptional service and ensuring every visit is as enjoyable as the last.We look forward to welcoming you back in the future.Warm regards,Nguyen Huong LyGuest Experience ExecutivePullman Hanoi

Majoituspaikan vastaus: Dear Zhabeilaowu,Thank you for taking the time to share your feedback regarding your recent stay at Pullman Hanoi. We are delighted to hear that you enjoyed the rich and varied breakfast options and found the restaurant nearby to be convenient during your visit.It is also wonderful to know that our shuttle service contributed to the ease of your business trip. Providing comfort and convenience is our priority, and we are pleased that these aspects added value to your experience.Your feedback means a lot to us and motivates our team to continue offering excellent service and facilities. Pullman Hanoi look forward to welcoming you back in the future and ensuring another pleasant stay.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our valued guest,Thank you for your feedback and for choosing Pullman Hanoi. We appreciate your positive remarks about the grand appearance of our hotel.We understand that the hotel may show some signs of age, and we are continuously working to improve and maintain our facilities to ensure a comfortable and enjoyable stay for our guests.Your satisfaction and feedback are greatly valued by our team. We look forward to welcoming you back in the future.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear Joey, Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay at Pullman Hanoi met your expectations! At Pullman Hanoi, we are committed to providing exceptional service and memorable experiences, and we're glad to hear we succeeded in doing so during your stay. It was a pleasure having you with us, and we look forward to welcoming you back to Pullman Hanoi in the near future. If there’s anything we can do to assist with future reservations or any special requests, please don’t hesitate to share us. Thank you once again for your kind words and for choosing Pullman Hanoi. We look forward to hosting you again soon! Warm regards, Ngoc Anh Doan Revenue Manager Pullman Hanoi Hotel

Majoituspaikan vastaus: Dear our valued guest,Thank you for sharing your detailed feedback with us. We appreciate your positive comments about the spacious and quiet room on the eighth floor.We apologize for the inconvenience you experienced with the lighting control in your room. We understand the importance of user-friendly amenities, and your feedback will help us make necessary improvements to enhance our guests' comfort.We also appreciate your comments on our breakfast offerings. While we're glad to hear that you enjoyed the Vietnamese Banh Mi and the variety of eggs selection, it is unfortunate to hear that the overall breakfast selection did not fully meet your expectations. We will certainly consider your feedback to improve our breakfast experience.Thank you once again for your valuable feedback and for choosing Pullman Hanoi. We look forward to welcoming you back in the future.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our valued guest, Thank you for sharing your feedback with us. We apologize for the poor experience you had during your stay, primarily due to the ventilation facilities in your room.We understand the importance of a well-ventilated room for our guests' comfort, and we will address this issue with our maintenance team to ensure it is resolved promptly. Your satisfaction is our top priority, and your comments are invaluable in helping us improve our services and facilities.We hope to have the opportunity to welcome you back to Pullman Hanoi in the future with an improved experience.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our beloved guest,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel's location convenient, being in the center of Hanoi city. It's great to know that you enjoyed the nearby activities.While we acknowledge that our hotel may be a little old, we are continuously working on maintaining and improving our facilities to ensure a comfortable stay for our guests. Your satisfaction is our top priority, and your comments help us to enhance our services.We look forward to welcoming you back to Pullman Hanoi in the future.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our beloved guest,Thank you for sharing your detailed feedback with Pullman Hanoi. We apologize for any inconvenience you experienced during your stay.We are sorry to hear that you found the hotel to be quite old, and that there was an unpleasant smell in your room. It is currently humid season in the North of Vietnam; therefore, the weather can affect the room's atmosphere. However, this is not reflective of our usual standards. Additionally, we apologize for the air conditioning issue, which took some time to improve. We will address these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly.We are pleased to know that you found the location to be OK. However, we regret that your overall experience was not up to your expectations. Your feedback is valuable in helping us improve our services and facilities.We hope to have the opportunity to welcome you back in the future with an improved experience.Warm regards,Nguyen Huong LyGuest Experience Executive

Majoituspaikan vastaus: Dear our beloved guest,Thank you for sharing your feedback with us. We apologize for the unpleasant smell in your room. It is currently humid season in the North of Vietnam; therefore, the weather can affect the room's atmosphere. However, this is not reflective of our usual standards, and we will address these issues with our maintenance team promptly. We are pleased to hear that you enjoyed the breakfast. Although you didn't get a chance to use the swimming pool and gym, we hope you found your stay comfortable overall.Your satisfaction is important to us, and your feedback is invaluable in helping us enhance our services. We look forward to welcoming you back to Pullman Hanoi in the future with an improved experience.Warm regards, Nguyen Huong Ly Guest Experience Executive