Luxe Paradise Residence 76 To Ngoc Van

This is another change of hotel after the unconvinced one, this place is quite scenery, large room, clean, quality is better but the only thing annoying us is eater leaking in the room after shower which is very bad. Even soaked our thing on the dressing table. There’s no floor clothes in the room so like we asked and talked about the leak. They come once and clean all but it’s still happening not only from bathroom but also from air con. Later that night we asked again because water is soaked even curtains, no-one come in. And the checkout time is 11am which is quite different from other hotels, we were asked to leave asap after 11am while we are packing thing.

The apartment is in the quiet greeny alley few steps from the lake. The room is spacious. But that’s all. The room is poorly maintained, there are mold stains on the walk and shower curtain. Shower water is weak and hot water rarely works at night. The worst thing is room service. I booked 5 nights but they didn’t do room service until 4th day. There was not pillows or duvet cover, or changed the towels. The house keeping was lazy, she didn’t bother you to offer to my room while she still cleaned other rooms for foreigners, I wondered if they discriminated local guests? I asked for iron since I moved it and never got one until check out. There was mosquitoes and I asked them but they didn’t care either. I call the hotline and they made excuses for their service: first they said the housekeeper was sick, and then they blamed me not to request the room service, even it’s their job and I indeed messaged and called several times (attached screenshot). Until I pointed out their bad services and said I’d leave reviews they started to send housekeeper. This was probably the worst hotel I have experienced and I travel for work almost every month.

When checking in I had to call the hotel, luckily the operators speak good English. The room was a little dirty, but has more than enough amenities to make your stay as convenient as possible, like washing machine, kitchen area ect.