Majoituspaikan vastaus: Dear paul1020,Thank you for taking the time to share your feedback about your stay at Sheraton Hanoi West. We truly appreciate your balanced and thoughtful review. We are pleased to hear that you found our overall service satisfactory. We acknowledge your observation, and we continuously strive to enhance our service standards to exceed guest expectations.Best regards,Sheraton Hanoi West
Majoituspaikan vastaus: Dear Valued Guest,Thank you for choosing Sheraton Hanoi West and for taking the time to share your kind feedback. We are delighted to know that you had a pleasant stay and that our well-appointed accommodations, cleanliness, and service met your expectations. We look forward to the pleasure of welcoming you back on your next visit to Hanoi, whether for business or leisure.Best regards,Sheraton Hanoi West
Majoituspaikan vastaus: Dear Valued Guest,Thank you for sharing your feedback. We sincerely regret to learn that your experience at Sheraton Hanoi West did not meet your expectations. Please accept our deepest apologies for any inconvenience you encountered during your stay. Providing a high standard of service and comfort is our utmost priority, and we take your concerns very seriously.We would greatly appreciate the opportunity to learn more about your experience so that we can address these matters appropriately. Please feel free to reach out to us directly, as your feedback is invaluable in helping us improve.Once again, we apologize for any disappointment caused and hope to have the chance to restore your trust in us in the future.Best regards,Sheraton Hanoi West
Vieraskäyttäjä
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Majoittunut 2. 2025
Liikematkustajat
5 arvostelu
4.8/5
Mahtava
Lähetetty 29.3.2025
出差經常住的酒店
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your continued trust in Sheraton Hanoi West. It is always a pleasure to welcome you, and we truly appreciate your loyalty. We look forward to welcoming you back on your next trip to Hanoi. Best regards,Sheraton Hanoi West
Vieraskäyttäjä
Executive, club taso, sviitti, yhdellä king size vuoteella, sohvavuoteella, kaupunkinäkymällä
Majoituspaikan vastaus: Dear Valued Guest, Thank you for your continued trust in Sheraton Hanoi West and for taking the time to share your experience. We sincerely regret to hear that your most recent stay did not meet your expectations due to noise disturbances. Providing a peaceful and comfortable environment for all our guests is our priority, and we apologize for any inconvenience this may have caused. Your feedback regarding soundproofing and in-room amenities is greatly appreciated, and we will certainly review these concerns with our team. For future visits, please do not hesitate to reach out to our front desk team, who will do their best to accommodate your preferences, such as assigning a higher-floor room for a quieter experience. We truly value your patronage and hope to have the opportunity to provide you with a more enjoyable and restful stay in the future. Best regards, Sheraton Hanoi West
Chien Wen
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Majoittunut 12. 2024
Liikematkustajat
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 9.3.2025
Not bad!
Käännä
Majoituspaikan vastaus: Dear Chien,Thank you for choosing Sheraton Hanoi West and for sharing your feedback. We appreciate your time and would love to hear more about your experience to further enhance our service.We hope to have the pleasure of welcoming you back for an even more exceptional stay in the future. Please do not hesitate to reach out if there is anything we can do to make your next visit even better.Best regards,Sheraton Hanoi West
Vieraskäyttäjä
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Majoittunut 2. 2025
Liikematkustajat
3 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 8.3.2025
洗手間易滑
Käännä
Shnsys
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Majoittunut 2. 2025
Liikematkustajat
11 arvostelu
4.7/5
Mahtava
Lähetetty 5.3.2025
服務還可以,房間有點老
Käännä
Majoituspaikan vastaus: Dear Shnsys,Thank you for staying at Sheraton Hanoi West and for sharing your feedback. We are pleased to hear that you found our service satisfactory.We appreciate your comments regarding the room condition and understand the importance of maintaining a comfortable and modern environment for our guests. Please rest assured that we continuously strive to enhance our facilities, and your input will be shared with our team as we work on future improvements.We hope to have the opportunity to welcome you back and provide you with an even better experience. Should you require any assistance for your next visit, please feel free to reach out to us.Best regards,Sheraton Hanoi West
Majoituspaikan vastaus: Dear valued guest,Thank you for staying at Sheraton Hanoi West and for taking the time to share your feedback. We sincerely regret that certain aspects of your stay did not meet your expectations.We understand the importance of a comfortable and well-designed bathroom experience, and we appreciate your comments regarding the shower setup and sink faucet. Your feedback is invaluable, and we will review these concerns with our team to explore possible improvements.Ensuring a high standard of comfort and quality is our priority, and we regret that your overall experience fell short of expectations. We truly appreciate your insights and hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.Should you have any specific preferences for your next visit, please do not hesitate to let us know.Best regards,Sheraton Hanoi West
Billy862891
Deluxe, Guest Room, 2 Twin, Sofa Bed, City View
Majoittunut 1. 2025
Liikematkustajat
52 arvostelu
5.0/5
Ylivertainen
Lähetetty 3.3.2025
房間非常乾淨整潔,靜音措施不錯
Käännä
Majoituspaikan vastaus: Dear Billy,Thank you for choosing Sheraton Hanoi West and for sharing your positive feedback. We are delighted to hear that you enjoyed the cleanliness and tranquility of our rooms. Ensuring a comfortable and peaceful stay for our guests is our top priority, and your kind words are truly appreciated.We look forward to welcoming you back for another excellent experience in the near future. Should you need any assistance with your next visit, please do not hesitate to reach out to us.Best regards,Sheraton Hanoi West
Wai Chi Eric
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Majoittunut 1. 2025
Liikematkustajat
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 2.3.2025
升級了套房, 非常大又乾淨
Käännä
Majoituspaikan vastaus: Dear Eric,Thank you for choosing Sheraton Hanoi West and for sharing your positive feedback. We are delighted to hear that you enjoyed your suite upgrade and appreciated the spaciousness and cleanliness of your accommodation.Providing a comfortable and memorable experience for our guests is always our priority, and we are pleased that we could enhance your stay. We look forward to welcoming you back for another exceptional visit in the future.Should you require any assistance with your next stay, please do not hesitate to reach out to us.Best regards,Sheraton Hanoi West
Zedah
Deluxe, Guest Room, 1 King, Sofa Bed, City View
Majoittunut 1. 2025
Liikematkustajat
21 arvostelu
5.0/5
Ylivertainen
Lähetetty 20.2.2025
Good hotel for business visit. Close to Korean town area and staff are all polite. Gave me free upgrade room which was very generous.
Käännä
Majoituspaikan vastaus: Dear Valued Guest,Thank you for taking the time to share your positive experience at Sheraton Hanoi West. We are delighted to hear that our location near the Korean town area was convenient for your business visit and that our staff's politeness met your expectations.We are particularly pleased that you appreciated the complimentary room upgrade. It is our goal to provide exceptional service and memorable experiences for our guests, and your kind words are a testament to our efforts.We look forward to welcoming you back to Sheraton Hanoi West in the near future.Warm regards,Sheraton Hanoi West team.