Luxe Paradise Premium Hotel

Had late check in so the staff on duty probably didn't know the procedures too well. They tried to upgrade me to their suite but the smell was too pungent. Smelled like the chemicals from the swimming pool above was seeping through down below to the room somehow. So that took 30mins I didn't want to go through at that time. 8pm They found another room after 10-15? Mins. They didn't communicate well enough for me to understand them until I finally got to my room and rest. 3 nights and nobody cleaned my room. The safe was not doing safe things. It is not secure at all.. terrible. Ran out of towels. And toiletries. Not the best experience and definitely not recommending. I'm not trying to pull a race card, but staff were more catering to Caucasians. And not ASEAN looking guests like me.

A Terrible Experience – Do Not Recommend I stayed at this hotel for four nights, and my experience was extremely disappointing. Despite my room never being cleaned, I noticed that people were entering it for unknown reasons. On my first morning, I waited 30 minutes for an omelet. The toilet got clogged, and to make matters worse, on my last day, I called reception to request a towel and water, but no one ever came. When I asked about these repeated failures in service, the staff simply blamed the New Year festivities. While I understand that there might have been staff shortages during that time, the hotel should have either closed temporarily or at least informed guests beforehand, allowing them to choose another hotel of similar price where basic services—like room cleaning—are actually provided. I had the impression that they were doing guests a favor by letting them stay, which is completely unacceptable. Additionally, the room was very noisy, and the air pollution from outside could be strongly felt. Given the price of the room, air purifiers should be provided. The security box was also not working, and when I reported it, reception sent a staff member with a box of keys, trying to find the right one inside my room—without success. Overall, this was a really bad experience, and I do not recommend this hotel to anyone. ---

We stayed for our first night in Hanoi, are going to be traveling around Vietnam and then we'll stay @ the hotel again for our last night in Vietnam. Staying here really felt like a luxurious break, especially after traveling around different Hostels. We went out to eat at night and couldn't wait to come back to our room. 💚Pros: + Super friendly and caring hotel staff, San showed us places to sightsee and travel to + Clean room & bathroom, with a roombar and a kit for basic hygiene + A sports room, rooftop with a stunning view, a pool and a spa, where you could book treatments + Many great spots in walkable distance + The most comfortable hotel beds we've had in 3 weeks of traveling + Great buffet for breakfast 💔CONS - that we didn't stay more than one night - that we couldn't use the pool because of the cold weather, even though it was open and usable (we were just 2 scaredy-cats, afraid of the wind :-D) We're definitely looking forwards to spending our last night in Vietnam in this great hotel, meeting San and the hotel staff again - cause they were really the sweetest.

Really nice, I like it. Except that you can hear your neighbors talking from your room. Sound isolation isn't that good. Otherwise everything was smooth, check in at 3am after a late flight, the stuffs were very helpful and nice. Nice location also.

之前看了評論還擔心酒店不太好，但是住了兩天基本滿意，衞生也挺乾淨的，早餐很棒。酒店多數是外國人，員工都會英文，服務也很好。臨走時還幫我們在grab上叫了車，很棒

The state is nice