84-86 Hang Gai Str, Hoan Kiem District, Quan Hoan Kiem, Hanoi, VietnamNäytä hotellin tiedot
Tarkista vapaat huoneet matkustuspäivinäsi
Hintatakuu
1 yö
Vierasarvostelut
9.2/10
Mahtava
240 arvostelu
Näytettyjen luokitusten todenperäisyyden varmistamiseksi emme laske pelkkää keskiarvoa. Sen sijaan otamme huomioon arvostelun uskottavuuden ja vieraan oleskelun ajankohdan lopullisen arvosanan määrittämiseksi.
Vahvistetut arvostelut
Sijainti9.3
Mukavuudet8.6
Palvelu9.4
Puhtaus9.4
Suodatusperuste:
Lajitteluperuste:
Kaikki arvostelut(240)
Positiiviset arviot(232)
Arvostelut valokuvien/videon kera(83)
Herkullinen aamiainen(43)
Kätevä sijainti(25)
Sopii erinomaisesti liikematkoille(17)
Pieni huonekoko(13)
Hyvin sisustettu(10)
Upea design(10)
Ystävällinen vastaanottohenkilöstö(10)
Sijaitsee keskustassa(7)
Kielteisiä arvosteluja(8)
Martusia
Deluxe Queen -huone
Majoittunut 4. 2025
Pariskunnat
24 arvostelu
9.0/10
Mahtava
Lähetetty 4.6.2025
Overall, our stay was okay. The staff were very friendly and provided excellent service throughout our visit. The hotel was clean and well-maintained, which we appreciated. The location is excellent – very central and close to everything, which made it easy to get around. However, the room we stayed in was quite small and didn’t get much natural light, which made it feel a bit cramped and dark. The pool area could also use more seating and some shade – it got very hot during the day. On the positive side, the breakfast was delicious with a good variety of fresh options.
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location, the cleanliness of the hotel, and especially the friendliness and service of our team. Your kind words truly mean a lot to us.We’re also very happy to know you liked our breakfast selection – we strive to offer fresh and varied options to start our guests’ day right.That said, we truly appreciate your constructive comments regarding the room lighting and pool area. We understand how natural light and comfort are important for a relaxing stay, and your observations have been shared with our management team for review. We’ll certainly look into improving seating and shade at the pool to enhance the experience for future guests.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for an even more comfortable visit in the future.Warm regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Hotel
Vieraskäyttäjä
Deluxe Twin -huone
Majoittunut 4. 2025
Matkusta ystävien kanssa
7 arvostelu
9.5/10
Mahtava
Lähetetty 2.6.2025
地段不錯,在老街區。
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our central location in the heart of the Old Quarter. Being surrounded by the charm and culture of Hanoi’s historic neighborhood is something we’re proud to offer our guests.We hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen (Mr.)Front Office Manager
Vieraskäyttäjä
Deluxe Queen -huone
Majoittunut 4. 2025
Yksin matkustavat
10 arvostelu
10.0/10
Ylivertainen
Lähetetty 27.5.2025
Cudowna obsługa z najpiękniejszymi uśmiechami :) Bardzo uprzejme przyjęcie, czysty i spokojny hotel z wyśmienitymi śniadaniami. Nic dodać, nic ująć! 10/10.
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your wonderful words and perfect rating! 😊 Your kind compliments about our reception team, the peaceful atmosphere, and our breakfast truly made our day. We're especially delighted that our smiles stood out to you — it’s our pleasure to welcome you with genuine warmth and care.We hope to have the joy of welcoming you back to Le Chanvre again soon!Warm regards,Carter Nguyen (Mr.) Front Office Manager
Majoituspaikan vastaus: Dear Valued Customer, Thank you for taking the time to share your feedback.We sincerely regret not being aware of these issues during your stay, as we would have done our best to assist you promptly. Your comments about the room size, ventilation, lighting, and bathroom layout are genuinely important to us. We understand how these factors affected your comfort and will be working closely with our team to improve these areas.We also apologize for the inconsistency in the bathroom design and will take steps to ensure better uniformity and functionality across our rooms.While we’re glad you appreciated our central location, we’re truly sorry the overall experience did not meet your expectations. We hope you might give us another opportunity in the future, so we can provide you with a much more comfortable and satisfying stay.Warm regards,Carter Nguyen ( Mr.)Front Office Manager
Quoc Phong
Deluxe Twin -huone
Majoittunut 4. 2025
Perhe
2 arvostelu
9.5/10
Mahtava
Lähetetty 25.5.2025
Great location, pool was a little underwhelming but enough to get your toes wet. Breakfast was good, but nothing special. Overall great, everything was clean, staff friendly and great location.
Käännä
Majoituspaikan vastaus: Dear Mr. Phong, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location, found everything clean, and appreciated the friendliness of our team – your kind words truly mean a lot.We appreciate your honest feedback regarding the pool and breakfast. While we’re glad they met your basic expectations, we’ll certainly take your comments into consideration as we continue improving our services.It was a pleasure to have you with us, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Carter Nguyen ( Mr.) Front Office Manager
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our unique location and the French-inspired charm of our hotel. Your kind words about our design and decoration truly mean a lot to us.We’re especially pleased to know that you were well taken care of by our team. Ngoc Mai will be thrilled to hear your compliments—she takes great pride in making our Chinese-speaking guests feel at home.We look forward to welcoming you back to Le Chanvre soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager
Daxiongmaodeheiyanquan
Deluxe Twin -huone
Majoittunut 3. 2025
Liikematkustajat
101 arvostelu
10.0/10
Ylivertainen
Lähetetty 23.5.2025
每次來河內都住這裏,每個人都很親切。地理位置非常好。去哪都方便。
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your continued support and for taking the time to share your kind words! We’re truly delighted to know that our location and friendly service keep bringing you back whenever you're in Hanoi. It’s always a pleasure to welcome you, and we look forward to your next visit.Warm regards,Carter Nguyen ( Mr.) Front Office Manager
Tidu_tingbuxiadejiaobu
Kahden hengen classic-huone
Majoittunut 4. 2025
Liikematkustajat
36 arvostelu
7.5/10
Lähetetty 22.5.2025
房間很小,酒店規模也比想象的小一點,越南的小樓酒店也就這樣,早餐挺好吃的,工作人員也算熱情。
Käännä
Majoituspaikan vastaus: Dear Ms. Tidu, Thank you very much for taking the time to share your feedback.We’re glad to hear that you enjoyed our breakfast and appreciated the enthusiasm of our staff — your kind words truly mean a lot to our team. While we understand that the room and hotel size may have been smaller than expected, we hope the cozy and intimate atmosphere, along with our personalized service, made your stay comfortable and memorable.Thank you once again for choosing to stay with us. We hope to welcome you back on your next visit to Hanoi!Warm regards,Carter Nguyen ( Mr.) Front Office Manager
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your experience at Le Chanvre. We’re truly delighted to know that you enjoyed the clean and comfortable room, our attentive service, and the Chinese language support.It’s also wonderful to hear that our breakfast selection, especially the Vietnamese rice noodles and porridge with shrimp and meat, made a great impression on you. We put a lot of care into every detail, and your recommendation means the world to us.We look forward to welcoming you back again soon!Warm regards,Carter Nguyen (Mr.)Front Office Manager
Majoituspaikan vastaus: Dear Valued Customer, Thank you very much for taking the time to share your experience with us.We’re glad to hear that you enjoyed our breakfast and appreciate your kind comment on it. However, we’re truly sorry to learn that several aspects of your stay did not meet your expectations.We sincerely apologize for the inconvenience caused by the bathroom setup and the lack of a shower curtain, which led to water spilling on the floor. Your feedback is important to us, and we will take it into consideration as we look into possible improvements.Regarding the noise issue and sound insulation, we understand how important a quiet environment is for a good rest. We are very sorry that your sleep was disturbed. Please rest assured that we will be reviewing this matter carefully and exploring solutions to minimize disturbances, especially during late hours.We also acknowledge your comments about the elevator and corridor size. As a boutique hotel located in the historic Old Quarter, we work within certain spatial limitations, but we are always striving to improve comfort and guest satisfaction wherever possible.Once again, thank you for your honest feedback. We hope to have another chance to welcome you back and provide a better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager
Vieraskäyttäjä
Deluxe Queen -huone
Majoittunut 4. 2025
Pariskunnat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 17.5.2025
이곳은 위치, 시설, 접객 모두 뛰어난 호텔입니다.
특히 리셉션 직원분들이 매우매우 친절하며, 여분의 객실이 있다면 무료로 룸 업그레이드를 해주는 곳입니다.
호안끼엠 호수 도보 5분 거리에 위치하며 하노이 야시장, 올드쿼터, 인기 스파샵이 아주 밀접해 있어서 최고의 선택이 될것입니다.
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your experience with us!We are truly delighted to hear that you enjoyed our central location, facilities, and especially the service from our reception team. Your recognition means a lot to us, and we're so pleased that the complimentary room upgrade added a special touch to your stay.Being just a short walk from Hoan Kiem Lake, the Old Quarter, and many local attractions, we’re glad our location made it convenient for you to explore the best of Hanoi.It was our pleasure to host you, and we hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen (Mr.) Front Office Manager
Vieraskäyttäjä
Kahden hengen classic-huone
Majoittunut 4. 2025
Liikematkustajat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 14.5.2025
A quaintly cosy hotel right smack in the Old Quarter, Hanoi with excellent staff. 👍
Käännä
Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our quaint and cosy hotel in the heart of Hanoi’s Old Quarter. Your appreciation truly means a lot to our team — we always strive to make our guests feel welcome and well cared for.We hope to have the pleasure of welcoming you back again soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager
Majoituspaikan vastaus: Dear Valued Guest,Thank you for your thoughtful feedback. We’re glad our team’s warm hospitality and our location by Hoàn Kiếm Lake made you feel welcome.We’re truly sorry that the upgraded room layout and bathroom cleanliness did not meet your expectations. As a boutique hotel in a historic building, our room shapes do vary, but we understand how this can affect comfort. We've taken note of your comments and will review how we present room options to better assist future guests.Regarding the bathroom, we’ve addressed the issue with our housekeeping team and increased inspection frequency. At Le Chanvre, we use eco-friendly products to ensure both your well-being and our planet’s.Your comfort is our priority, and we hope to welcome you again for a much-improved stay.Warm regards,Carter Nguyen (Mr.)Front Office Manager.
Jiapei
Deluxe Queen -huone
Majoittunut 4. 2025
Yksin matkustavat
4 arvostelu
10.0/10
Ylivertainen
Lähetetty 12.5.2025
The staff were very considerate and prepared us a breakfast box as we were departing in the early morning.
Käännä
Majoituspaikan vastaus: Dear Mr. Jiapei, Thank you very much for taking the time to share your kind feedback. We’re truly pleased to know that our team was able to make your early departure a little more comfortable by preparing a breakfast box for you. At Le Chanvre, we understand how important every detail of a guest’s journey is — even those early morning check-outs — and we always strive to ensure our guests feel cared for no matter the time.Your appreciation means a lot to us and is a wonderful encouragement for our team, who are committed to delivering thoughtful, personalized service to all our guests.We hope your journey onward was smooth and enjoyable, and it would be our pleasure to welcome you back to Le Chanvre on your next visit to Hanoi. Please do not hesitate to reach out if we can be of any assistance in the future.Warm regards,Carter Nguyen (Mr.) Front Office Manager
J Lisa
Deluxe Twin -huone
Majoittunut 4. 2025
Perhe
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 11.5.2025
The location of this place is excellent.
The room is on the smaller side, but I didn’t find it uncomfortable at all.
The hotel staff were very friendly and incredibly helpful.
While the breakfast selection isn’t extensive, the pho was delicious. ☺️
Since Vietnam is famous for its coffee, the morning coffee was truly excellent.
(You can also request condensed milk coffee.)
The gym was intended for individual use only. Just for your reference.
If I visit Hanoi again in the future, I would definitely stay here again.
Käännä
6/8
Majoituspaikan vastaus: Dear Ms. J Lisa, Thank you so much for your lovely and thoughtful review! We’re delighted to hear that you enjoyed your stay with us and appreciated our central location, friendly team, and the delicious pho and coffee – we couldn’t agree more that Vietnamese coffee is something special! 😊We’re glad to know the room size met your comfort needs, and we also appreciate you noting the gym usage for future guests. Your kind words truly motivate us to keep doing our best.It would be our absolute pleasure to welcome you back on your next visit to Hanoi. Until then, we wish you many more wonderful travel experiences!Warm regards,Carter Nguyen ( Mr.)Front Office Manager