Le Chanvre Hanoi Hotel & Spa arvostelua

Majoituspaikan vastaus: Dear Mr. Wing, Thank you very much for taking the time to share your detailed feedback about your recent stay at Le Chanvre Hotel.We’re truly delighted to know that you appreciated our central location, the variety of amenities in your room, and especially the hospitality and professionalism of our team. It’s wonderful to hear that our staff’s English communication and the thoughtful takeaway breakfast made your experience more comfortable.At the same time, we sincerely apologize for the inconvenience caused by the bathroom layout. Your comments about the water spillage and the safety concern with the elevated tub are extremely valuable, and we’re already discussing possible improvements with our maintenance and housekeeping teams. We also appreciate your suggestion about considering rooms with standing showers—we’ll be sure to advise future guests accordingly based on their preferences.Once again, thank you for staying with us and for your constructive feedback. We hope to have the pleasure of welcoming you back soon and offering you an even better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you very much for your thoughtful and detailed review. We are truly delighted to hear that you had such a wonderful and relaxing stay with us.It’s heartwarming to know that our team’s kindness and attention to detail made a positive impression on you, and that you appreciated the elegant and calming atmosphere of the hotel. Your kind mention of our rooftop pool and bar, as well as the spa service, means a lot to us. We're glad you found the message both professional and deeply relaxing.We also appreciate you sharing practical travel tips for future guests — your comments about the bus and Grab service will certainly be helpful to others planning their journey.It was a pleasure having you as our guest, and we would be honored to welcome you back to Le Chanvre Hotel on your next visit to Hanoi.Warm regards,Carter NguyenFront Office Manager

Majoituspaikan vastaus: Dear Mr. Michael, Thank you so much for your kind review! We're happy to hear that you enjoyed the cleanliness of our hotel and its convenient location near local food spots. It's also great to know you appreciate the peaceful atmosphere.We truly hope to welcome you back again soon!Warm regards,Carter Nguyen (Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your wonderful review! It truly means a lot to hear that you found our hotel to be the best in Hanoi and that you appreciated Mr. Carter’s kindness and professionalism.We’re honored to have had the chance to host you and are absolutely delighted to know you plan to return. We can’t wait to welcome you back for another memorable stay!Warm regards,Le Chanvre Hotel Manager Team,

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location, the cleanliness of the hotel, and especially the friendliness and service of our team. Your kind words truly mean a lot to us.We’re also very happy to know you liked our breakfast selection – we strive to offer fresh and varied options to start our guests’ day right.That said, we truly appreciate your constructive comments regarding the room lighting and pool area. We understand how natural light and comfort are important for a relaxing stay, and your observations have been shared with our management team for review. We’ll certainly look into improving seating and shade at the pool to enhance the experience for future guests.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for an even more comfortable visit in the future.Warm regards,Carter Nguyen (Mr.)Front Office ManagerLe Chanvre Hotel

Majoituspaikan vastaus: Dear Valued Customer, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our central location in the heart of the Old Quarter. Being surrounded by the charm and culture of Hanoi’s historic neighborhood is something we’re proud to offer our guests.We hope to welcome you back to Le Chanvre again soon!Warm regards,Carter Nguyen (Mr.)Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your wonderful words and perfect rating! 😊 Your kind compliments about our reception team, the peaceful atmosphere, and our breakfast truly made our day. We're especially delighted that our smiles stood out to you — it’s our pleasure to welcome you with genuine warmth and care.We hope to have the joy of welcoming you back to Le Chanvre again soon!Warm regards,Carter Nguyen (Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you for taking the time to share your feedback.We sincerely regret not being aware of these issues during your stay, as we would have done our best to assist you promptly. Your comments about the room size, ventilation, lighting, and bathroom layout are genuinely important to us. We understand how these factors affected your comfort and will be working closely with our team to improve these areas.We also apologize for the inconsistency in the bathroom design and will take steps to ensure better uniformity and functionality across our rooms.While we’re glad you appreciated our central location, we’re truly sorry the overall experience did not meet your expectations. We hope you might give us another opportunity in the future, so we can provide you with a much more comfortable and satisfying stay.Warm regards,Carter Nguyen ( Mr.)Front Office Manager

Majoituspaikan vastaus: Dear Mr. Phong, Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location, found everything clean, and appreciated the friendliness of our team – your kind words truly mean a lot.We appreciate your honest feedback regarding the pool and breakfast. While we’re glad they met your basic expectations, we’ll certainly take your comments into consideration as we continue improving our services.It was a pleasure to have you with us, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our unique location and the French-inspired charm of our hotel. Your kind words about our design and decoration truly mean a lot to us.We’re especially pleased to know that you were well taken care of by our team. Ngoc Mai will be thrilled to hear your compliments—she takes great pride in making our Chinese-speaking guests feel at home.We look forward to welcoming you back to Le Chanvre soon!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your continued support and for taking the time to share your kind words! We’re truly delighted to know that our location and friendly service keep bringing you back whenever you're in Hanoi. It’s always a pleasure to welcome you, and we look forward to your next visit.Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Ms. Tidu, Thank you very much for taking the time to share your feedback.We’re glad to hear that you enjoyed our breakfast and appreciated the enthusiasm of our staff — your kind words truly mean a lot to our team. While we understand that the room and hotel size may have been smaller than expected, we hope the cozy and intimate atmosphere, along with our personalized service, made your stay comfortable and memorable.Thank you once again for choosing to stay with us. We hope to welcome you back on your next visit to Hanoi!Warm regards,Carter Nguyen ( Mr.) Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you so much for your kind words and for taking the time to share your experience at Le Chanvre. We’re truly delighted to know that you enjoyed the clean and comfortable room, our attentive service, and the Chinese language support.It’s also wonderful to hear that our breakfast selection, especially the Vietnamese rice noodles and porridge with shrimp and meat, made a great impression on you. We put a lot of care into every detail, and your recommendation means the world to us.We look forward to welcoming you back again soon!Warm regards,Carter Nguyen (Mr.)Front Office Manager

Majoituspaikan vastaus: Dear Valued Customer, Thank you very much for taking the time to share your experience with us.We’re glad to hear that you enjoyed our breakfast and appreciate your kind comment on it. However, we’re truly sorry to learn that several aspects of your stay did not meet your expectations.We sincerely apologize for the inconvenience caused by the bathroom setup and the lack of a shower curtain, which led to water spilling on the floor. Your feedback is important to us, and we will take it into consideration as we look into possible improvements.Regarding the noise issue and sound insulation, we understand how important a quiet environment is for a good rest. We are very sorry that your sleep was disturbed. Please rest assured that we will be reviewing this matter carefully and exploring solutions to minimize disturbances, especially during late hours.We also acknowledge your comments about the elevator and corridor size. As a boutique hotel located in the historic Old Quarter, we work within certain spatial limitations, but we are always striving to improve comfort and guest satisfaction wherever possible.Once again, thank you for your honest feedback. We hope to have another chance to welcome you back and provide a better experience.Warm regards,Carter Nguyen (Mr.) Front Office Manager