Hanoi Calido Hotel

Although the hotel is fine, clean, great location, something really bothered me. During breakfast, there was a selection of fruit and beverages (which you can help yourself to), so when I sat down, no one came to attend me to ask what I wanted for breakfast, about a 1 minute after, two guys came snd were immediately seen to. Despite noticing me then, the receptionist still did not have the decency to ask me what I wanted. I just had some fruit and left. For me it was a clear sign of favouritism and preferring certain guests to others (due to race/skin colour). You should treat all your guests equally.

I would totally recommend this hotel. The room is exactly looked like the pictures. Very strategic location, near to the touristy place such as the train street, many good food reachable within walking distance, even jazz and speakeasy bars. But most importantly I would recommend because all staffs and service were top notch!!! I booked 1 month in advanced and need to make certain arrangements due to my itinerary. I found their WhatsApp contact from Trip and they were very helpful, fast-response, and solutive to make sure I have a pleasant trip. Also, when I needed to leave early for a day trip, they even offered us to pack up some pancakes, bananas, and water because the breakfast service was not started yet. Thank you so much Calido Hotel! Looking forward to come back on my next visit!

Chambre très propre, personnel très professionnel, petit déjeuner à améliorer surtout les personnel. Proximité des activité de jour comme de nuit