Holiday Inn Express HANGZHOU WESTLAKE EAST by IHG

Good location as it is very close to railway station and metro station. Short ride to West Lake, making travelling easy. The counter staff on night duty on 30-31 May, Mr xx炜 was very helpful with our enquiries and giving directions. He also helped us order food through his handphone app as we didn’t have a local number on weixin and it was middle of the night when we checked in. A very friendly hotel and the room is pretty spacious although bathroom is slightly tight.

Great hotel, just 1 min from the metro and the train station. The room was big and clean, great view of the city, they have laundry room for free.

Check in was smooth and fast and staff from front desk, housekeeping to restaurant staff were all professional and friendly. Room was little stuffy as the air-conditioning was blowing non-cold air during my stay in late April. Fortunately, I could open the window which allowed cool air to cool the room slightly. Breakfast was good and starts early at 6:30am. Hotel is located diagonally across the Hangzhou train station and the city metro station (3 minutes walk). There are 24hrs convenience stores within walking distance. The famous walking street is just one metro train stop away.

Beautiful location, near a lot of things . Nice window view of the high buildings.

While this might seem a bit pricier than the usual Chinese hotel I believe that its location, cleanliness, favilities, and staff are definitely worth it. It's literally located outside the Hangzhou Railway station but the rooms are quiet, clean, spacious and with working AC. The staff downstairs was very helpful, especially the young man with glasses. Breakfast is included, and has a varied amount of dishes. Really enjoyed the stay here.

Rather nice hotel to stay if you want to take the train from Hangzhou center. The only down side is the toilet / bathroom in the room is super small.As the hotel is under the whole building management,,this sir cond is control by main management. Thud the aircon is not cold enough. Other than that everything is ok.

Great location, service is amazing. Rooms are clean and nea

The first question appears to your mind as soon as you enter the hotel building is “have i made a mistake?” And you will get the answer as soon as you enter the room “yes, i have made a mistake”. Lobby is too messy, unhygienic. Carpet in the room lobby is so dirty that you will hate walking. Its worst than a 1 start hotel.

Nice hotel with great services and friendly staff