Banyan Tree Hangzhou

We had a wonderful stay at Banyan Tree and were pleasantly surprised with an upgrade to a two-bedroom villa. The villa was beautifully decorated and thoughtfully designed, offering both comfort and a memorable experience. The breakfast was excellent, and we particularly appreciated the effort made to accommodate our strict vegetarian dietary requirements. The buggy services were consistently prompt and efficient. The resort’s location amidst the wetlands provides a unique and tranquil natural setting, though some guests may find it slightly secluded. Communication through WeChat was smooth and responsive. We would also like to especially commend Samiksha, the intern, and the dining team member who spoke both English and Chinese fluently. Their attentiveness and willingness to help significantly enhanced our experience. As areas for improvement, the swimming pool water could have been warmer, and the addition of facilities such as a sauna or jacuzzi would further elevate the guest experience. Overall, we had a very enjoyable and well-managed stay and truly appreciated the warm hospitality of the team.

Great romantic location, the hotel is nestle in an oasis of lush nature and peace sanctuary. It is just a little far away from the rest, minimum 30min taxi to go back to city and westlake.

Friendly and nice staff especially Jessica Highly recommended Nice view nice scenery Never go wrong with Banyan Tree

Perfect hotel for Hangzhou with great personal, nice breakfasts and clean spaciousrooms.

The experience staying in Banyan Hangzhou was exceptional. Scenic view, peaceful ambience, scrumptious breakfast and excellent service. (One of the staffs called Olive provided excellent service.) Will definitely be back.

A stay at Banyan Tree Hangzhou feels less like a city hotel and more like disappearing into a private water village. The resort sits inside the famed Xixi Wetlands nature reserve, surrounded by canals, bamboo, gardens, bridges, and misty greenery—yet it’s still relatively close to central Hangzhou and West Lake. The Architecture draws from traditional Jiangnan water-town style: whitewashed walls, dark wood, tiled roofs, carved screens, courtyards, and stone pathways. It’s especially beautiful in early morning fog or after rain, when the wetlands feel cinematic. Rooms are unusually spacious. Even entry-level categories are large suites, while villas add outdoor soaking areas, private courtyards, or pools depending on category. Interiors mix classic Chinese design touches with luxury comforts—heated floors, deep bathtubs, generous bathrooms, and plush bedding. Excellent !

friendly receptionist. Kasey is very helpful. the room standard is up keep and look new. service is as usual fanstatic. will stay banyan tree for my next holiday again

It is 20 to 30 minutes cab ride to the main Hefang St and Westlake area which isn't too bad. The amenities were nice, Spa super expensive, the restaurants were ok, buffet breakfast pretty good. Staff were really helpful and lovely, first sit down check-in desk I have seen. The room.... big black glass on upper level not accessible but made us worry they may have cameras? Our toilet water smelt terrible so we had to close the door and the bathroom door otherwise it would smell... the shower door too as it was connected. The bed and pillows were amazing and big, lots of water and fruit everyday, softdrinks in fridge were free, we could walk to the Grandma's home. restaurant nearby which was yummy. It was a lovely stay, with the exception of the smelly toilet water and lots of mould around shower floor corners it was a decent stay.

Big room! Very nice recommended! They also prepared birthday decorations for me