Grand Hyatt Hangzhou

The hotel is very well located. The room was clean, and the bed and linens were comfortable. The breakfast is good compared to other hotels in the same category. The buffet is good, although not exceptional. I would especially like to recognize Cecília Cao and Sreya for their outstanding service. Their professionalism and attention to detail were impeccable. I also want to thank the staff member who assisted us at the hotel entrance. Unfortunately, I don’t remember their name, but they provided excellent support. The only downside is that the quality of service is not consistent across all staff members. Overall, I highly recommend this hotel. 酒店位置非常好，交通便利。 房间很干净，床和床上用品都很舒适。 早餐相比同档次酒店算不错，自助餐品质不错，但谈不上特别出色。 特别感谢 Cecília Cao 和 Sreya，她们的服务非常专业、周到，值得特别表扬。 另外，虽然我不记得酒店门口那位工作人员的名字，但他（她）也为我们提供了非常出色的帮助。 遗憾的是，酒店整体服务质量还不够统一，不同员工之间存在一定差异。 总体来说，我非常推荐这家酒店。

Hotel super near to lake and all convenience thing Stafff is very nice and helpful ROom is quite big We love to stay HERE AND WORTH UR MONEY.

We had a very pleasant stay at this hotel. Everything was excellent and very well managed. We particularly appreciated the speed of service and the attentiveness of the staff. Everyone was warm, responsive, and made us feel genuinely welcome. Breakfast was very refreshing. Our room was comfortable, and although the lake view was partially blocked by trees, it was still lovely and did not detract from our overall experience. Thank you once again for your warm hospitality. We look forward to staying with you again in the future. Best regards, Vivek Goyal

Very welcoming and efficient checking-in service. Their service manager Cecilia Cao is very helpful and responsive to provide all kinds of reminder and assistance, especially when we encounter the first day of raining season in Hangzhou… She proactively offered the umbrella service… feels very warm and sweet…

We had a very pleasant stay at Grand Hyatt Hangzhou. The room was clean, well maintained, and looked new. Breakfast was also very good, love their local selections. The location is great, with Yintai shopping mall nearby and plenty of restaurants and food options within walking distance. There is also a musical fountain show on West Lake right outside the hotel, which is nice to watch at night. A special thanks to Sara Wang and Cecelia Cao for their excellent service. I had some issues with a courier pickup during my stay, and Sara was very helpful in assisting me and keeping me updated. She even continued to follow up after I had checked out, which I really appreciated. Overall, the staff were friendly and helpful, and the service was excellent. I would definitely stay here again if I visit Hangzhou in the future.

We stayed there a weekend and enjoyed the lake view. Great breakfast, and no waiting queues because there is enough space. Room is clean, silent and good service. Very close to the light show, many distractions close by.

Brought my husband here to celebrate his birthday. Hotel was immaculate from start to finish. Staff here are incredibly attentive and I didn’t even have to remind the hotel about the birthday arrangement - they handled everything from the single comment I left on the trip booking. Special thanks to Ms Harper Du Qian Qian who helped us coordinate everything. Also proactively reminding us to bring/take umbrellas from front desk on a rainy day. Room was clean and super comfortable and the location is probably what you pay the premium for. Definitely worth a night or two to get your shopping done. Breakfast was amazing and the food offered was expansive from both local and international cuisines! Will be back to Hangzhou and here again.

Hotel location is great, right along XiHu and right next to a mall. Staff was very welcoming and Grand Hyatt is a great place for any celebration. The room air conditioning wasn’t working well at night but they offered to send a portable cooler. Overall a great experience. Will visit again

The staff members are very helpful. Thanks for Judy’s arrangement. Even though a lot of customers were queuing for the breakfast arrangement, the staff worked very efficiently.